Ambulatory Services Rep II at Texas Children's Careers

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Registration, Check-In, Check-Out, Electronic Appointment System, Insurance Verification, Benefit Verification, Referrals, Authorizations, Pre-certifications, Payment Collection, Virtual Visit Orientation, Clerical, Medical Office Procedures

Industry

Hospitals and Health Care

Description

We’re hunting for an Ambulatory Services Rep II, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable. Will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointments, insurance, and history. Will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. Will secure the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications. Think you’ve got what it takes? Qualifications: * Required H.S. Diploma or GED * Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment Responsibilities: * Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending. * Performs patient registration procedures per department process. * May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit. * Ensures that all necessary patient forms are provided and filled out for the clinic visit * Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes. * Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. Texas Children’s presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children’s Hospital North Austin, is our new state-of-the-art facility providing world-class pediatric and maternal care to Austin families. To join our community of more than 15,000 dedicated team members, visit texaschildrenspeople.org [https://clicktime.symantec.com/15xWC4fUiyXC26ijjYEvv?h=cDmevvDiYWPjwR64iysCuyykn62t7w3YHzzea4d09Pw=&u=https://www.texaschildrenspeople.org/]. Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Responsibilities

This role involves serving as the initial point of contact for patients, providers, and staff accessing ambulatory clinics, handling check-in/check-out processes, and potentially orienting patients to virtual visit procedures. Key duties include collecting payments, communicating patient flow status, and securing financial integrity by verifying benefits and obtaining necessary authorizations.