SKILLS AND ATTRIBUTES FOR SUCCESS

• Proven ability to work in and lead high performing teams and a team player
• Consultative Approach: Utilize effective questioning to identify needs and propose tailored solutions.
• Project Management: Expertise in crafting and steering project plans, overcoming obstacles to meet objectives.
• Strategic Presentation & Analysis: Skilled in creating presentations and leveraging insights for strategic business growth.
• Networking: Forge strategic relationships across functions, sharing insights to advance account objectives.
• Entrepreneurial Drive: Take ownership, innovate, and pursue opportunities for significant business impact.
• Decisive Decision-Making: Confident in making informed decisions that guide and benefit the team.
• Empowerment and Development: Invests in the growth of team members, empowering them to excel and innovate.
• Analytical: Ability to analyze complex or unusual problems and able to deliver insightful and pragmatic solutions
• Emotional Intelligence: Recognize diverse work styles and adapt engagement methods accordingly.
• Effective Communication: Excel in clear communication at all organizational levels, with a global perspective.

EDUCATIONAL QUALIFICATION

Post-graduate in Operations, Business Administration / Management, Marketing

EXPERIENCE

• 10+ years of work experience
• Exposure with Big 4 or leading consulting firms is a plus
• Proven ability to manage complex processes and projects at a global level
• Agile program management experience
• Experience in professional services or similar industries
• Must have worked in one or more areas listed below:
• Operations Management & Excellence
• Project & Program Management
• Process Design & Improvement
• Client Services & Relationship Management
• C-Suite & Leadership Enablement

YOUR KEY RESPONSIBILITIES

• Expected to champion and lead the Account Operations program
• Responsible to help build, mentor and retain a high impact Account Operations team
• Drive effective relationships with senior regional stakeholders and embedding Market’s priorities into the processes/practices of their organization
• Collaborate actively with Account Activation team, Internal and Regional stakeholders in the strategic planning, from conceptual design, need assessments through to the deployment of strategies.
• Formulate strategies to enhance the delivery model, plan capacity, and define workflows for the team
• Facilitate workshops and brainstorming sessions with stakeholders and internal business groups to co-create solutions and drive process enhancements and strategic initiatives.
• Oversee the development of key performance indicators (KPIs) to measure the effectiveness of the team and the impact of key initiatives, ensuring alignment with broader organizational objectives.
• Liaise with support functions like HR, L&D, Finance etc. to adapt departmental plans and priorities to address business and operational challenges
• Help build and drive the learning & development agenda and provide strategic guidance and technical leadership to Account Operations Specialists
• Work along with the stakeholders in the execution of essential projects that are critical to business, handling sensitive information with meticulous care and strict confidentiality.
• Analyse stakeholder feedback to pinpoint opportunities for enhancement and implement corrective action plans to steer continuous improvement efforts
• Establish and maintain robust governance structures, as well as manage the operational and routine activities necessary for the smooth functioning of the team.
• Contribute recommendations for process optimization, identifying opportunities for increased efficiency and effectiveness.
• Champion the development of streamlined processes, automation, and standardization to optimize team workflows and daily operational tasks.
• Design, refine, and manage collaborative tools and platforms that support efficient and effective operations, fostering a culture of seamless teamwork and communication.

EY GLOBAL DELIVERY SERVICES (GDS) IS A DYNAMIC AND TRULY GLOBAL DELIVERY NETWORK. WE WORK ACROSS SIX LOCATIONS – ARGENTINA, CHINA, INDIA, THE PHILIPPINES, POLAND AND THE UK – AND WITH TEAMS FROM ALL EY SERVICE LINES, GEOGRAPHIES AND SECTORS, PLAYING A VITAL ROLE IN THE DELIVERY OF THE EY GROWTH STRATEGY. FROM ACCOUNTANTS TO CODERS TO ADVISORY CONSULTANTS, WE OFFER A WIDE VARIETY OF FULFILLING CAREER OPPORTUNITIES THAT SPAN ALL BUSINESS DISCIPLINES. IN GDS, YOU WILL COLLABORATE WITH EY TEAMS ON EXCITING PROJECTS AND WORK WITH WELL-KNOWN BRANDS FROM ACROSS THE GLOBE. WE’LL INTRODUCE YOU TO AN EVER-EXPANDING ECOSYSTEM OF PEOPLE, LEARNING, SKILLS AND INSIGHTS THAT WILL STAY WITH YOU THROUGHOUT YOUR CAREER.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.