YOUR KEY RESPONSIBILITIES
- Expected to champion and lead the Account Operations program
- Responsible to help build, mentor and retain a high impact Account Operations team
- Drive effective relationships with senior regional stakeholders and embedding Market’s priorities into the processes/practices of their organization
- Collaborate actively with Account Activation team, Internal and Regional stakeholders in the strategic planning, from conceptual design, need assessments through to the deployment of strategies.
- Formulate strategies to enhance the delivery model, plan capacity, and define workflows for the team
- Facilitate workshops and brainstorming sessions with stakeholders and internal business groups to co-create solutions and drive process enhancements and strategic initiatives.
- Oversee the development of key performance indicators (KPIs) to measure the effectiveness of the team and the impact of key initiatives, ensuring alignment with broader organizational objectives.
- Liaise with support functions like HR, L&D, Finance etc. to adapt departmental plans and priorities to address business and operational challenges
- Help build and drive the learning & development agenda and provide strategic guidance and technical leadership to Account Operations Specialists
- Work along with the stakeholders in the execution of essential projects that are critical to business, handling sensitive information with meticulous care and strict confidentiality.
- Analyse stakeholder feedback to pinpoint opportunities for enhancement and implement corrective action plans to steer continuous improvement efforts
- Establish and maintain robust governance structures, as well as manage the operational and routine activities necessary for the smooth functioning of the team.
- Contribute recommendations for process optimization, identifying opportunities for increased efficiency and effectiveness.
- Champion the development of streamlined processes, automation, and standardization to optimize team workflows and daily operational tasks.
- Design, refine, and manage collaborative tools and platforms that support efficient and effective operations, fostering a culture of seamless teamwork and communication.
EY GLOBAL DELIVERY SERVICES (GDS) IS A DYNAMIC AND TRULY GLOBAL DELIVERY NETWORK. WE WORK ACROSS SIX LOCATIONS – ARGENTINA, CHINA, INDIA, THE PHILIPPINES, POLAND AND THE UK – AND WITH TEAMS FROM ALL EY SERVICE LINES, GEOGRAPHIES AND SECTORS, PLAYING A VITAL ROLE IN THE DELIVERY OF THE EY GROWTH STRATEGY. FROM ACCOUNTANTS TO CODERS TO ADVISORY CONSULTANTS, WE OFFER A WIDE VARIETY OF FULFILLING CAREER OPPORTUNITIES THAT SPAN ALL BUSINESS DISCIPLINES. IN GDS, YOU WILL COLLABORATE WITH EY TEAMS ON EXCITING PROJECTS AND WORK WITH WELL-KNOWN BRANDS FROM ACROSS THE GLOBE. WE’LL INTRODUCE YOU TO AN EVER-EXPANDING ECOSYSTEM OF PEOPLE, LEARNING, SKILLS AND INSIGHTS THAT WILL STAY WITH YOU THROUGHOUT YOUR CAREER.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
