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Date: Aug 13, 2025
Location: Mississauga, ON, CA
Company: Hydro One Networks Inc
50641 - Mississauga - Temporary - 18 months
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!

GENERAL ACCOUNTABILITIES:

• Maintain facility software; such as LAN/WAN facilities software, firmware and other AMI and telecom enabled applications by applying corrections, generating new versions, adjusting parameters and making modifications in order to improve performance and simplify use.
• Assist in the evaluation of new or revised AMI network products hardware and software. Assist in the performance of studies to determine applicability and adaptability of network hardware products and software packages.
• Install new vendor supplied network hardware and software solutions. Select parameters, generate, test and implement.
• Design and write software programs to meet specific requirements including configuration, programming, testing, documenting and implementation.
• Work with clients across the Corporation to discuss AMI network requirements and new hardware or software facilities.
• Work with telecom carriers and vendors of AMI network products and services regarding the installation hardware, software and the resolution of problems.
• Evaluate the effectiveness of designated portions of the AMI network facilities. Assist in studies relating to AMI network services hardware or software requirements, efficiency and reliability. Recommend changes to improve system effectiveness. Notify Supervisor of potential or existing problem areas.
• Work with internal and external customers regarding details on customer service issues and inquiries including the commissioning of meter and network devices and commencement of meter data collection. Respond effectively to inquiries associated with planned or unplanned AMI system disruptions to eliminate billing errors and customer complaints. Operate a variety of meter data head end software applications to process and monitor meter and AMI network device error reports. Clarify problem areas with supervisory, as appropriate. Perform printing, receipting, filing, updating and submissions of meter and AMI network device error reports, as required.
• Assist in the resolution of meter and AMI network device trouble reports using established procedures, practices and operational tools.
• Test and verify the end to end communication paths for data errors using the tools of the AMI network component and the head-ends systems prior to commissioning of meter installations and commencement of meter data collection.
• Maintain current knowledge of specific areas voice, video, LAN/WAN wired/wireless computer/network technologies associated with new or revised equipment vendor products, procedures or applications that may be available. Assist in the preparation of recommendations for changes to AMI network products and services.
• Perform other duties as required.

ESSENTIAL KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:

• Requires knowledge of Advanced Metering Control Computer (AMCC) systems, methods and systems analysis and LAN/WAN, voice video and transmission technologies. Requires knowledge of computer programming concepts to design and write software programs to meet customer telecom solutions.
• Requires a good knowledge of English to communicate effectively with others and prepare various reports.
• Requires experience with the meter data collection, validation, estimating and editing of meter data and AMI, Advanced Meter Control Computer (AMCC) systems and requirements associated with Measurement Canada. Requires experience to be familiar with the Hydro One network infrastructure.
• This knowledge is considered to be normally acquired either through the successful completion of a four-year university degree in an appropriate field or by having an equivalent level of education.
  At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

Please refer the Job description for details