JOB DESCRIPTION:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

JOB DESCRIPTION:

This job is responsible for leading production teams in Global Markets and Banking Operations. Key responsibilities include managing daily refresh activities to ensure adherence to deadlines, quality standards, policies, procedures, and regulatory requirements. Job expectations include balancing caseloads, serving as a liaison with sales, working with client outreach teams to obtain documents, and assisting in implementing new processes to improve the overall operating model.

SKILLS:

• Active Listening
• Coaching
• Drives Engagement
• Retention
• Talent Development
• Business Operations Management
• Customer and Client Focus
• Process Performance Measurement
• Quality Assurance
• Risk Management
• Adaptability
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Process Management
• Reporting

LINE OF BUSINESS JOB DESCRIPTION

Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. This employee will work within the AML Operations organization as a manager in supporting the Refresh process.

Primary responsibilities of the Tier 2 Refresh Manager will include:

• Managing a team of employees conducting complex client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines
• Ensuring review of refresh requirements for assigned complex jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
• Support team members liaising with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirements
• Managing the performance and productivity of senior refresh analysts
• Ensure all jurisdictional regulatory requirements related to KYC are adhered to
• Lead, develop, and direct the team in all aspects of the Refresh process, career development, etc.
• Participate in remediation, internal/external Audits

JOB REQUIREMENTS:

• 3+ years experience in leading teams and people management
• Two or more years of financial services experience
• Excellent verbal and written communications skills
• Documented experience performing in a process oriented production environment that changes periodically
• Familiar with MS Office Suite (Excel/Word/Outlook/Access)
• Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy and integrity, and work and execute with minimal supervision or remote management
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
• Preferred: Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions

RESPONSIBILITIES:

• Leads Global Markets banking operations team, supporting the execution of day-to-day refresh activities while adhering to timelines and requirements
• Conducts daily tasks and applies judgement during decision making, ensuring all operations are carried out in an appropriate, cost-effective manner through proper budgeting, expense management, reporting, and forecasting
• Balances case workloads across team members based on skillset and capacity
• Partners with sales and client outreach teams to remove impediments and roadblocks within processes while obtaining necessary documents requirements to satisfy refresh activities
• Assists in efforts to identify and escalate issues and concerns within processes to ensure timely mitigation of risks
• Supports the implementation of new processes to improve the overall operating model

MANAGERIAL RESPONSIBILITIES:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Primary responsibilities of the Tier 2 Refresh Manager will include:

• Managing a team of employees conducting complex client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines
• Ensuring review of refresh requirements for assigned complex jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
• Support team members liaising with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirements
• Managing the performance and productivity of senior refresh analysts
• Ensure all jurisdictional regulatory requirements related to KYC are adhered to
• Lead, develop, and direct the team in all aspects of the Refresh process, career development, etc.
• Participate in remediation, internal/external Audit