YOU WILL BE RESPONSIBLE FOR:

• Oversee team operations by managing staff schedules, addressing absences, and ensuring adequate coverage to maintain productivity and team morale.
• Act as a reliable point of reference, providing expert guidance and promptly addressing team queries or escalations.
• Managing ramp-up plans, performance improvement plans (PIPs), and addressing QA queries effectively.
• Assigning and following up on updates or creation of internal operational procedures.
• Managing quality scorecards and training material.
• Assuring the quality and effectiveness of training programs to support team readiness and adherence.
• Tracking and following up on tasks to ensure timely resolution.
• Preparing reports and conducting investigations in relation to training and quality.
• Leading or contributing to cross-functional projects that enhance AML best practices.

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

• Strong leadership and team management capabilities, including performance reviews and development planning.
• Ability to work independently and excellent organisational and time-management skills for handling diverse responsibilities.
• Proficiency in using tools like Confluence and familiarity with QA methodologies.
• Strong communication skills, with the ability to interact effectively with compliance, governance, MLROs, operations and cross-functional teams..
• Strong communication skills and an ability to provide accurate and relevant information to stakeholders
• A creative mindset with the ability to think outside the box and propose innovative ideas and see those ideas through to completion.
• Capable of collaborating with other departments to resolve complex queries and grow internal relationships.
• Ability to meet deadlines on a day-to-day basis and attention to detail.
• Ability to work well with others and be an ambitious team player.
• Good knowledge of Microsoft Office and Google Apps.