AMS Strategic Advisor Customer Health Assurance CEG at ServiceNow

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

331000.0

Posted On

04 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Solution Design, ServiceNow Platform, Enterprise Transformation, Customer Satisfaction, Account Management, Integration, Data Privacy, Data Governance, Microservices, Advocacy, Orchestration, Relationship Building, Organizational Change, Technical Architecture, Executive Interaction

Industry

Software Development

Description

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionReporting to the AP Lead Customer Health Assurance the mission of the AMS Strategic Advisor Customer Health Assurance is to work with ServiceNow’s customers in ensuring improvement in adoption customer satisfaction and removing obstacles to expanding the long-term partnership as part of the Customer Excellence Group. The Customer Health Assurance team is an integral part of our Customer Excellence Group. The mission of the Customer Health Assurance team CHA is to establish a centralized exception process that safeguards customer health delivers measurable outcomes and transforms value delivery while minimizing account health risk. What you get to do in this role Solution Design Working with customers to understand key concerns issues and reasons for obstacles that are preventing adoption Understand what is needed to promote continued adoption improve overall satisfaction and build appropriate plans to execute ServiceNow Ecosystem Orchestration Lead engagements with customers that require the coordination of different teams Escalate issues and concerns impacting customers to the appropriate executives within ServiceNow and the customer Customer Engagement Work with customers to create an optimization and or adoption plan that aligns activities timelines owners and outcomes to improve the customer experience Advocacy Work with internal leadership teams to formulate appropriate actions plans that help to improve overall customer satisfaction QualificationsTo be successful in this role you have Minimum 15 years of related work experience Experience leading large, enterprise transformation programs including systems implementation, organizational change and business justification development. Experience working with the ServiceNow Platform with ServiceNow customers and in depth understanding of the ServiceNow architecture and platform Experience working with sales support and services teams with the ability to work as an extended part of the account teams Ability to provide expertise and work with internal ServiceNow product teams Interact at multiple levels within a customer account Enterprise Architects Technical Architects Directors VPs and CXOs Ability to travel up to 30 percent of the time Knowledge of enterprise integration service-oriented architectures and microservices Knowledge of security data privacy data governance across different verticals Instant customer credibility with a record of building customer relationships For positions in this location, we offer a base pay of $189,100 - $331,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Responsibilities

The AMS Strategic Advisor Customer Health Assurance works with ServiceNow’s customers to improve adoption and satisfaction while removing obstacles to long-term partnerships. This role involves leading engagements, creating optimization plans, and advocating for customer needs within the organization.