Job Function: Software & Cloud The role:
We are thrilled to announce an opportunity to join our team as:

REQUIRED SKILLS:

• Basic technical support (hardware, software, connectivity)
• Ticketing tools management
• Clear communication and customer service orientation
• Knowledge of operating systems and office applications

• Receive and log technical requests and incidents from users via phone, email, or ticketing system.

• Provide first-level support for hardware, software, connectivity, and access issues.

• Escalate complex cases to higher support levels and follow up until resolution.

• Document applied solutions and ensure compliance with response time SLAs.

• What we need to see from you:
  Profile:Technician, technologist, or professional in Systems Engineering, Electronic Engineering, Software Engineering, or related fields. Experience providing first-level technical support as a Help Desk Analyst, handling user incidents and requests remotely.