Analista de mesa de ayuda - Bogotá at SoftwareONE
Bogotá, Cundinamarca, Colombia -
Full Time


Start Date

Immediate

Expiry Date

29 Sep, 25

Salary

0.0

Posted On

30 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Operating Systems, Software, Service Orientation, Connectivity

Industry

Information Technology/IT

Description

Job Function: Software & Cloud The role:
We are thrilled to announce an opportunity to join our team as:

REQUIRED SKILLS:

  • Basic technical support (hardware, software, connectivity)
  • Ticketing tools management
  • Clear communication and customer service orientation
  • Knowledge of operating systems and office applications
Responsibilities
  • Receive and log technical requests and incidents from users via phone, email, or ticketing system.

  • Provide first-level support for hardware, software, connectivity, and access issues.

  • Escalate complex cases to higher support levels and follow up until resolution.
  • Document applied solutions and ensure compliance with response time SLAs.

  • What we need to see from you:
    Profile:Technician, technologist, or professional in Systems Engineering, Electronic Engineering, Software Engineering, or related fields. Experience providing first-level technical support as a Help Desk Analyst, handling user incidents and requests remotely.

Loading...