Analista de Operaciones Sr Mtrix at NielsenIQ

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Analysis, Project Management, Microsoft Excel, Microsoft PowerPoint, Bilingual Communication, Problem Solving, Training, Documentation, Stakeholder Engagement

Industry

Software Development

Description

Job Description Sobre esta posicion Este puesto planifica, supervisa y controla las actividades operativas, apoyando los procesos mediante indicadores de gestión. Identifica y corrige problemas operativos y desviaciones de los planes de producción, proponiendo acciones de mejora. Responsabilidades Atender a los clientes, comprendiendo sus necesidades y garantizando su satisfacción. Entender las necesidades y expectativas de los clientes. Visitar regularmente a los clientes para hacer seguimiento del uso de los servicios y evaluar nuevas necesidades, con el fin de garantizar la satisfacción y la calidad de la prestación de servicios; Impartir capacitaciones sobre las soluciones, así como aclarar dudas, según la solicitud del cliente (presencialmente o por teléfono); Entender los problemas y las oportunidades de los negocios en forma de requisitos y recomendar soluciones que mejor se adapten a las necesidades del cliente; Elaborar documentos de especificación de proyectos relativos a las nuevas funcionalidades; Acompañar los procesos de información, junto con todas las áreas involucradas, así como toda solicitud del cliente, desde el inicio hasta la entrega; Realizar actividades internas de registro de productos, fuerza de ventas y perfiles de acceso a las soluciones; Analizar la información de sell-out y stock de los socios de distribución. Qualifications Graduado en Administración de Empresas, Gestión de Proyectos o Marketing. Experiencia en atención y análisis de datos; Microsoft Excel y PowerPoint intermedio; Inglés y/o español avanzado/fluido. Deseables: Experiencia en industrias; Buena comunicación y redacción. Formación: Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

The role involves planning, supervising, and controlling operational activities while ensuring customer satisfaction. It includes identifying operational issues and proposing improvement actions.