Analista de Soporte de Ventas- Bilingual at Zebra Technologies

Bogota, Capital District, RAP (Especial) Central, Colombia -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Report Creation, Sales Operations Support, Operational Efficiency Improvement, Sales Analysis, Issue Resolution, System Changes, Business Support, Knowledge Base Updates, SOP Updates, Change Request Management, Project Testing, Dashboard Updating, Issue Escalation, License Support, Salesforce Access Management, Bilingualism

Industry

IT Services and IT Consulting

Description

Remote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally. Come make an impact every day at Zebra. Works with team to create standard and custom reports for the Sales organization. Works with Sales operations team on applicable tools and business processes to improve operational efficiency. Works with Sales Operations team on conducting less complex sales analysis work. Location- ***Role is required to be onsite in Bogota Colombia office (Hybrid- Minimum of 3 days in the office per week). Responsibilities: Works to ensure regional sales issues are resolved, collaborating with peers and working with IT function on applicable systems changes Works with team to provide business and tools support to Sales and other functions Support sales staff and other departments and supports systems Updates knowledge base's and standard operating procedures as needed Works on assigned change requests from creation to closure Provide communication on system changes to the end user teams Participates and assists team with project testing as needed Works with updating of reports and dashboards as needed Work with key support teams to help resolve or escalate issues Works with team to support Sales Support Analysis activity Provide support to "The Source" team with Source license or read only requests Provide IT support with tasks assigned for On-boarding/off-boarding access to Salesforce, escalate unresolved cases, any IT changes requested are processed in a timely manner and the right communication is provided Uses discretion and judgment on less complex assignments to ensure customer satisfaction and utilization of time Qualifications: Required Qualifications: High school diploma or equivalent vocational experience academic background in an analytical field (e.g., Business, Engineering, Economics) is highly desirable. Academic or practical exposure to Business Intelligence or data analysis concepts. Less than 1 year of experience in Sales Operations or applicable role Must be fluent in both English and Spanish (written and verbal) Preferred Qualifications Analytic oriented skills Detail oriented and able to work in fast-paced environment Ability to manage tasks in a time conscious manner to achieve goals Solid written and oral communication skills Experience with Microsoft Excel and databases To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

Responsibilities

The role involves collaborating with the team to create standard and custom reports for the Sales organization and working with Sales operations on tools and processes to improve efficiency. Responsibilities also include ensuring regional sales issues are resolved and providing business and tools support to Sales and other functions.