Analyst 1, IT Support
Location Cherry Hill, New Jersey
Req ID R418238
Job Type Full Time
Category Information Technology
Date posted 08/15/2025
Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

JOB SUMMARY

Responsible for providing efficient and effective technical support to staff in areas such as desktop, help desk and IT project support along with network troubleshooting / support.

JOB DESCRIPTION

This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

SKILLS:

Technical Support; Information Technology (IT) Support; End Users; Results-Oriented; Laptops

EDUCATION

Associate’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

RELEVANT WORK EXPERIENCE

0-2 Years
Our Benefits

We’re proud to offer comprehensive benefits to help you live your best life:

• Medical, prescription, vision, and dental insurance for eligible employees.
• 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay.
• Paid time off including eight observed company holidays and flex time.
• Exclusive perks + discounts, including tuition assistance, commuter benefits and more!

• Evaluates, prioritizes and addresses all types of service requests handled by the IT team (desktop support, phone/email response).
• Setup, deploys, repairs and troubleshoots laptop and desktop PCs, printers and other PC hardware and peripherals.
• Consults with end-users in addressing problems and assists in formulating solutions. Maintains exceptional level of communication with end-users.
• Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes etc. in order to enhance productivity and efficiency.
• Assists in the planning, coordination and implementation of projects.
• Assists in training of basic systems for new and current users when necessary.
• Regular, consistent and punctual attendance.
• Other duties and responsibilities as assigned.