Analyst - Account Servicing at Barclays

, , India -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

KYC, Account Opening, Customer Inquiries, Stakeholder Management, Operational Excellence, Risk Management, Reporting, Collaboration, Issue Resolution, Quality Checking, Customer Service, Communication Skills, Strategic Thinking, Digital Technology, Process Improvement, Controls

Industry

Banking

Description

Job Description Purpose of the role To support Wholesale Onboarding with day-to-day processing, reviewing, reporting, and issue resolution. Accountabilities Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading and issue resolution. Collaboration and engagement with clients/front office to gather Customer Due Diligence information/evidence in order to onboard or refresh a clients KYC in line with documented policy. Collaboration with teams across the bank to align and integrate Wholesale Onboarding processes. Identification of areas for improvement and providing recommendations for change in Wholesale Onboarding processes. Development and implementation of Wholesale Onboarding procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on Wholesale Onboarding performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in Wholesale Onboarding. Participation in projects and initiatives to improve Wholesale Onboarding efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within well-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Step into a role of Analyst - Account Servicing at Barclays, where you’ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you will need some previous experience in: Understanding of customer care procedures and controls to mitigate operations. Customer inquiries and issues related to products and service. Basic knowledge in KYC and account opening Should have strong business communication skill both written and verbal. You may be assessed on key critical skills relevant for success in role, such as KYC, account opening, customer inquiries, dealing of stake holders, rigour procedures, tools & practices, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Chennai. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Responsibilities

The Analyst - Account Servicing will support Wholesale Onboarding with day-to-day processing, reviewing, reporting, and issue resolution. This includes collaboration with clients and teams across the bank to ensure effective onboarding and compliance with KYC policies.