Analyst, Asia Customer Connectivity ePop Support at 3M

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order management, Esker, Process quality control, ITSM, Data quality, Master data management, Supply chain processes, Manufacturing, Materials management, Analytical skills, Communication, ERP systems, Automation, Continuous improvement, Customer service

Industry

Industrial Machinery Manufacturing

Description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: Responsible for order management via ESKER, process quality control, and touchless rate improvement. Timely Order Validation: Ensure order validation within the agreed target time. Touchless Rate Improvement: Focus on improving the touchless rate. ITSM Ticket Monitoring: Responsible for monitoring, tracking, and managing ITSM ticket queues to ensure timely resolution. Training and Consulting: Provide training and consulting to other teams to improve processes or obtain adequate input. Process Improvements: Work on continuous improvements and CI (Continuous Improvement) projects. Quality Improvement: Focus on enhancing process quality. Cooperate with CSRs on the quality of documents sent to ESKER and on projects, improvements, and automation. Role Qualification Proficient in English communication, both verbal and written Experience with ERP systems and order processing platforms. Experience in customer order management is a benefit. Experience with data quality, master data management, or familiarity with supply chain processes, manufacturing, or materials management preferred but not required. Detail-oriented and enjoys working with operational processes. Proactive attitude towards entrusted duties. Collaborative team player. Strong analytical skills. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms. At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.

Responsibilities

The analyst is responsible for managing customer orders via Esker, monitoring ITSM ticket queues, and driving touchless rate improvements. They will also collaborate with teams to enhance process quality, provide training, and support continuous improvement projects.