Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job PurposeManages the team to ensure timely & accurate completion of daily operational work and prompt follow up on outstanding issues. Review processes and drive improvements to enhance the performance of the team. Responsibilities* Perform timely fulfilment of requests & updates in Bank’s operating systems within specified Service Standard, timely & accurately* Handle operational issues and provide escalation to management team* Identify operational risks and implement measures to address/mitigate the risk* Challenge status quo and execute changes in an effective manner* Establish and maintain effective relationship & partnership with key internal & external stakeholders.* Work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution, leverage on internal and external data and use analytics techniques to provide data-driven insights.* Initiate business and operations stakeholders to eliminate existing process frictions in realizing Different Kind of Ops strategy* Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights* Provide User Requirements & perform Live Verification on initiatives/production fixes* Ensure timely updates of PRMs and SOPs and ensure prompt communication to team* Support team leader on project/initiatives, engage team on process improvements to drive team’s performance & manage team’s performanceRequirements* Experience in financial institutions with minimum 2-3 years of regulatory & banking operations knowledge* Knowledge of the bank’s core operating systems, control standards or Cards & Unsecured Loans product domain is an added advantage* Able to work independently as well as a team player* Strong analytical skills, self-driven and proactive, and able to work under stress* Demonstrate good communication and presentation skills* Organised and meticulous, with an eye for details* Proficient in Microsoft office especially Microsoft Power Point and ExcelApply nowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.-e

Please refer the Job description for details