Business Function
Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform deposits, cards and unsecured loans reconciliation, including investigation of breaks, managing General Ledger (GLAO) certification process, ensuring timely tracking of GL outages and resolutions with prompt escalation & reporting of Key Risk Indicators (KRI) to Management
• Identify operational risks and implement measures to address/mitigate the risk
• Challenge status quo and execute changes in an effective manner, engaging team on process improvement and providing ideas/initiatives in digitization and automation
• Drive innovation, re-engineer reconciliation and investigation processes to achieve process standardization and improvement in controls.
• Collaborate widely to establish & maintain effective relationship and work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution
• Leverage on internal and external data and use analytics techniques to provide data-driven insights, re-engineer and eliminate existing process frictions in realizing Design-For-No-Ops strategy.
• Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights
• Ensure timely updates of SOPs/process maps & prompt communication to team

Requirements

• Degree in Accounting, Banking or related field.
• Minimum 3-5 years in banking or financial services with strong background in reconciliation and settlement process.
• Proven experience in business systems and processes especially in areas of Consumer Debit/Credit cards, Current/Saving accounts and/or Reconciliation & Settlement
• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments, stakeholders, senior management and internal staff.
• Strong knowledge in MS Office tools such as Words, Excel, PowerPoint and ability to demonstrate good understanding in Accounting principles and applications such as GLAO, PSGL and tools used in reconciliation operations.
• Ability to collect and analyse data and draw insights and make recommendations.
• Analytical mindset with the ability to analyze data and identify process improvement opportunities
• Must be of sufficient maturity, confidence and experience to be able to independently engage Tech Support & stakeholders on project related matters as well as to escalate and articulate issues and proposed resolutions.
• Meticulous with strong analytical skills and pro-active in solving problems.
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• Perform deposits, cards and unsecured loans reconciliation, including investigation of breaks, managing General Ledger (GLAO) certification process, ensuring timely tracking of GL outages and resolutions with prompt escalation & reporting of Key Risk Indicators (KRI) to Management
• Identify operational risks and implement measures to address/mitigate the risk
• Challenge status quo and execute changes in an effective manner, engaging team on process improvement and providing ideas/initiatives in digitization and automation
• Drive innovation, re-engineer reconciliation and investigation processes to achieve process standardization and improvement in controls.
• Collaborate widely to establish & maintain effective relationship and work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution
• Leverage on internal and external data and use analytics techniques to provide data-driven insights, re-engineer and eliminate existing process frictions in realizing Design-For-No-Ops strategy.
• Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights
• Ensure timely updates of SOPs/process maps & prompt communication to tea