Responsible for day-to-day administrative billing needs. Support AR function and customer billing needs by providing timely and accurate invoicing requests including credit rebills, adjustments and ongoing account reconciliation and sales support. Ensure reliability and consistency in custom invoice creation relative to business practices. Ensure order entry processes have enough controls and flexibility to produce accurate and timely invoices to customers. Responsible for adhoc and system billing. Ensure smooth-end-to-end process of billing needs –from system-generated credit/rebills and adjustments to internal manual billing requirements. Work with Manager, Billing Operations and team to accurately track and flag issues around order entry processes, ensuring enough controls and flexibility to produce accurate and timely invoices to our customers. Daily interactions with internal customers through telephone, email, office communicator messenger and on-site. Occasional interaction with external customers primarily via email.

What you’ll do:

• Analyze billing requests to ensure fit with company policies and procedures
• Complete billing requests system for internal customer requests including Sales, AR and Credit
• Pull and suppress invoices, manual invoices
• Consolidate invoices, change bill to account address, add pertinent information, bill to match customer PO, pre-invoicing, indicate extended terms when provided by Credit Team, currency exchange, split invoicing and correct taxes based on credit or debit tax adjustment processed by tax team
• Credit rebill analysis and decision regarding possible adjustment
• Review and obtain approval of delivery adjustment
• Review, obtain approval and request creation of price adjustment skus if needed to facilitate required product analysis to submit to stakeholders
• Review, define and resolve issues for internal clients relating to billing
• Collaborate with peers and superiors including Supervisors, Managers, Branch Managers, Outbound Sales, District Managers, Sales, Operations, Services and Billing to resolve issues
• Educate internal customers on policies and procedures to ensure customers are given accurate information
• Participate in conference calls with sales for customer enquiries and to ensure customer satisfaction with billing systems
• Identify and address areas of improvement on processes and procedures
• Participate in departmental adhoc projects where customer service or process issues arise
• Provide support and backup for tracking partner invoices for teaming
• Maintain all other adhoc billing requests
• Assist team members in billing operation functions
• Provide coverage when short staffed
• Provide coverage on month/quarter/year ends and holidays

• Analyze billing requests to ensure fit with company policies and procedures
• Complete billing requests system for internal customer requests including Sales, AR and Credit
• Pull and suppress invoices, manual invoices
• Consolidate invoices, change bill to account address, add pertinent information, bill to match customer PO, pre-invoicing, indicate extended terms when provided by Credit Team, currency exchange, split invoicing and correct taxes based on credit or debit tax adjustment processed by tax team
• Credit rebill analysis and decision regarding possible adjustment
• Review and obtain approval of delivery adjustment
• Review, obtain approval and request creation of price adjustment skus if needed to facilitate required product analysis to submit to stakeholders
• Review, define and resolve issues for internal clients relating to billing
• Collaborate with peers and superiors including Supervisors, Managers, Branch Managers, Outbound Sales, District Managers, Sales, Operations, Services and Billing to resolve issues
• Educate internal customers on policies and procedures to ensure customers are given accurate information
• Participate in conference calls with sales for customer enquiries and to ensure customer satisfaction with billing systems
• Identify and address areas of improvement on processes and procedures
• Participate in departmental adhoc projects where customer service or process issues arise
• Provide support and backup for tracking partner invoices for teaming
• Maintain all other adhoc billing requests
• Assist team members in billing operation functions
• Provide coverage when short staffed
• Provide coverage on month/quarter/year ends and holiday