WHAT YOU BRING

You bring a sharp analytical mindset paired with a bias for action. You’ve demonstrated success using data to drive decision-making, and you know how to turn complex trends into clear, actionable insights. Your experience spans both strategic problem-solving and hands-on execution, particularly in claims, insurance, or operational roles. You are known for spotting issues others miss, driving outcomes through influence, and helping organizations continuously improve.

• Experience applying analytics to claims or operational performance, using tools like dashboards, BI platforms, or AI models
• Proven track record of improving claim duration, cost, or closure rates through tactical interventions and strategic planning
• Demonstrated success influencing leadership through data storytelling, risk identification, and performance visibility
• Strong understanding of claims workflows, resolution pacing, and cost containment levers across medical and indemnity
• Adept at working cross-functionally and building alignment on priorities, processes, and execution plans
• Skilled in creating and automating reporting tools that lead to action—not just visibility

WHAT YOU’LL DO

As an Analyst, Claims Strategy & Operations, you’ll play a critical role in transforming our workers’ compensation claims program by using data to drive strategic improvements and operational excellence. You won’t just report on performance—you’ll actively identify gaps, flag underperformance, and turn insights into action that accelerates claim resolution, improves cost outcomes, and equips leaders to manage with clarity and discipline. This is a role for someone who thrives at the intersection of analysis and execution, helping ProService reduce claim duration, increase efficiency, and deliver on our financial goals through smart, high-impact strategies.

• Use AI-driven analytics and business intelligence tools to surface risks, prioritize actions, and inform leadership decisions
• Design and implement pragmatic closure strategies that improve resolution speed, reduce claim inventory, and align with financial targets
• Collaborate cross-functionally to identify and solve process, technology, or vendor-related bottlenecks that affect claim performance
• Deliver automated tools and performance dashboards that drive team accountability and empower claims leadership
• Monitor medical and indemnity cost trends, flag outliers, and propose solutions that align with medical best practices and budget goals
• Lead early intervention efforts to proactively identify and mitigate high-risk claims within 30 days of report

You bring a sharp analytical mindset paired with a bias for action. You’ve demonstrated success using data to drive decision-making, and you know how to turn complex trends into clear, actionable insights. Your experience spans both strategic problem-solving and hands-on execution, particularly in claims, insurance, or operational roles. You are known for spotting issues others miss, driving outcomes through influence, and helping organizations continuously improve.

• Experience applying analytics to claims or operational performance, using tools like dashboards, BI platforms, or AI models
• Proven track record of improving claim duration, cost, or closure rates through tactical interventions and strategic planning
• Demonstrated success influencing leadership through data storytelling, risk identification, and performance visibility
• Strong understanding of claims workflows, resolution pacing, and cost containment levers across medical and indemnity
• Adept at working cross-functionally and building alignment on priorities, processes, and execution plans
• Skilled in creating and automating reporting tools that lead to action—not just visibilit

We believe great work happens when people are trusted, supported, and challenged to grow. We’re building a workplace where high standards and a strong sense of purpose go hand-in-hand—and where your contributions directly impact Hawaii’s employers, their employees, and the broader communities we serve. Here’s what you can expect:

• A Culture That Means Something: Our Core Values aren’t just words on a wall. They guide how we work, make decisions, and support one another.
• Trust and Autonomy: You’ll be empowered to manage your responsibilities with clarity and independence, backed by a team that shares your commitment to doing things right.
• Real Opportunities to Grow: Whether you’re looking to deepen your expertise or step into leadership, you’ll have access to feedback and coaching, development programs, mentorship, and clear paths forward.
• Flexibility with Accountability: For Hawaii-based employees, we offer hybrid work options. For those on the mainland, we offer fully remote roles, so long as you are ready to work on Hawaii Standard Time.
• Competitive Compensation and Benefits: We value your contributions and back that up with strong pay at $99,670.00 to $137,046.00 per year, full benefits, and resources to support your well-being