Job Advert Details
Some Careers Grow Faster Than Others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
We are currently seeking a high caliber professional to join our team as a Analyst, Client Management

EXPERIENCE, SKILLS AND QUALIFICATIONS:

• Possesses strong management or programme management and interpersonal skills.
• Proven ability to prioritise competing demands
• Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, consultants, technical experts across the whole department and business users
• Be delivery focused with ability to pay attention to detail and ensure tasks are completed on time and to the required levels of quality.
• Experience of change programmes involving technology and operations
• Good knowledge of regulatory trends and developments
• AML qualification and or post graduate Compliance degree is an advantage
• Understanding of WSB products and services is an advantage
• While KYC / AML experience is preferred it is NOT necessarily required.
• Strong interpersonal skills and able to build and maintain global relationships
• Good written / verbal communication and presentation skills
• Planning, time management and resource management skills
• Knowledgeable on HUB, MWS, and other banking systems
  You’ll achieve more when you join HSBC.
  www.hsbc.com/careers
  HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
  Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines

ROLE PURPOSE:

The role holder provides multi-jurisdictional client support to HSBC’s Relationship Management and Acquisition teams and facilitates client review, renewal, maintenance and exit activities across all HSBC products. The client management support function is responsible for the coordination and completion of key operational activities, whilst providing regulatory expertise and risk management assistance. The main responsibilities may include being the point of contact for client relationship managers and clients from an onboarding, account maintenance and Customer Due Diligence perspective. The role holder will have client-facing responsibilities. Accordingly, the role holder might also be responsible for the oversight and co-ordination of new business on-boards, KYC Renewals and remediation projects, existing client maintenance and facilitation of client exits as well as supporting the client relationship managers with any relationship tasks.

PRINCIPAL RESPONSIBILITIES:

• Continuously improving the client experience
• Achieving completion of service requests
• Protecting the Bank by acting as First Line of Defense and observing all controls
• Multi-jurisdictional client support to HSBC’s Relationship Management and Acquisition teams and facilitates client review, renewal, maintenance and exit activities across all HSBC products
• Coordination and completion of key operational activities, whilst providing regulatory expertise and risk management assistance
• Being the point of contact for client relationship managers and clients from an onboarding, account maintenance and Customer Due Diligence perspective
• Responsible for the oversight and co-ordination of new business on-boards, KYC Renewals and remediation projects, existing client maintenance and facilitation of client exits as well as supporting the client relationship managers with any relationship tasks
• Support the achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment
• Provide general support in servicing client relationships and enhancing income generation
• Act as primary point of contact for clients and internal colleagues
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved
• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
• The role holder may have client management support responsibilities.
  Qualifications