Analyst, Client Success - Shared Services Team at Visa

Highlands Ranch, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

138600.0

Posted On

03 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Operational Support, Data Analysis, Business Solutions, Technical Communication, Problem Solving, Critical Thinking, Client Advocacy, Project Coordination, Microsoft Office, Excel, PowerPoint, Word, Customer Centricity, Success Planning, Proactiveness

Industry

IT Services and IT Consulting

Description

Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. Job Description The Client Success Shared Services team is responsible for providing operational assistance to a large and diverse number of Visa clients. The team is responsible for helping clients resolve issues and drive improvement opportunities to completion. The Analyst, Client Success is an individual contributor responsible for managing the operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. This role serves as a functional specialist, located in Denver, Colorado and reporting to Michelle Lindsey. This role will provide the opportunity to shape how Visa leads the management of a significant group of its growth clients through support and input into the automated tools, capabilities and processes that enhance the client experience. The individual will also define and deploy client support and service implementation strategies that drive value for our clients and support Visa’s strategy. This involves delivering effective, efficient, and consultative operational support aligned to business objectives. Responsibilities include: Support client implementation of new Visa products the client purchases by coordinating with key client and Visa teams to expedite the implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products. Ensure prompt and accurate resolution of client inquiries, always acting as a client advocate, deploying outbound and proactive client engagement when appropriate. Support the design and delivery of initiatives to improve client adoption and use of Visa’s self-service tools. Stay current with the latest Visa solutions and technologies to provide a good client experience. Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve client issues and optimize client performance This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Visa will accept applications for this role until at least April 24th, 2026. Qualifications Basic Qualifications: 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications: 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)Experience in a client support or client relationship management role that involved managing client expectations and in the financial services, payment, software, or information services industries Has used data to develop business solutions and provide sound analysis Ability to communicate complex technical terms and/or processes in business language tailored to client Self-starter able to achieve results as part of an effective team (across countries and time zones) Able to effectively prioritize and multi-task under deadlines Experience using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word) Basic proficiency in the following skills: Building client relationships: Build credibility and create trust-based relations; partner with clients to build their business Becoming customer centric: Listen to and prioritize customer needs to drive value realization and build trusted partnerships Success planning: Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutions Client engagement: Communicate clearly and effectively with clients Proactiveness: Think ahead and take action Critical thinking: Take ownership over problems and find creative solutions to complex problems Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for this position is 89,200 to 138,600 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Job Family Group: Client Services

Responsibilities

The Analyst manages the operational relationship for clients, providing support for new product implementations and resolving inquiries. They also design initiatives to improve the use of self-service tools and collaborate with cross-functional teams to optimize client performance.