Analyst, Commercial SBC at Onity

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Commercial loan servicing, Collections, Customer service, Portfolio management, Loan document review, Compliance, Quality control, Task management, Escrow analysis, Data analysis, Communication, Relationship management, BPO, Mortgage industry knowledge

Industry

Financial Services

Description

JOB FUNCTIONS AND RESPONSIBILITIES The Commercial Portfolio Associate will provide quality collection and property surveillance activities for commercial real estate loans. This role will support a team of Portfolio Managers that serve as the primary contact for borrower research requests and collection efforts. This position requires the ability to perform customer relationship functions, review loan documents, compliance, quality control and resolve a wide spectrum of borrower related inquiries related to commercial loan servicing * Assists Portfolio Manager to monitor all delinquent commercial loans and pursue a course of action to resolve the delinquency * Perform daily customer service activities via handling of outbound calls with borrowers and / or third-party representatives performing collection and servicing activities (Customer Service and Collection Calls in English and Spanish) * Perform customer service activities related to inbound calls in a call queue * Maintaining service levels and call center performance metrics - Schedule Adherence and Attendance / Availability * Support Portfolio Manager in clearance of surveillance related activities to include: Tax, Insurance, Escrow Analysis, Suspense and Task management * Obtain the required documentation for borrower special requests including assumptions, easements, partial releases, etc., and submit to the Portfolio Manager to review, prepare and submit a detailed recommendation for approval * Identify and escalate significant property issues to the Portfolio Manager * Collect and assist to analyze property operating statement and rent rolls as part of Watchlist monitoring and collateral review * Coordinate with internal departments for management of portfolio * Other duties as assigned EDUCATION / EXPERIENCE * 2+ years of experience in the mortgage industry required * Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things * Ability to work independently and self-motivated * College degree preferred * Open to College undergraduates with 6 months Business Process Outsourcing (BPO) experience preferable in collections department WORK SCHEDULE OR TRAVEL REQUIREMENTS * Shifts and Schedules: Our call center hours of operation are Monday – Friday 8:00am – 9:00pm local time, Shifts will fall into those timeframes. Stable Internet connection is required – Hybrid work from home model. May be required to work in the office according to business needs. Ocwen Financial Solutions Private Limited is a wholly-owned subsidiary of Onity Group Inc., a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage. PHH Mortgage is one of the largest servicers in the United States, focused on delivering a variety of servicing and lending programs. Liberty is one of the largest reverse mortgage lenders in the U.S., dedicated to education and providing loans that help customers meet their personal and financial needs. Onity Group Inc. and its subsidiaries are committed to helping homeowners and delivering exceptional service and value to customers, clients and investors. At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards. Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Visit jobs.onitygroup.com for details.

Responsibilities

The Commercial Portfolio Associate will perform collection and property surveillance activities for commercial real estate loans while supporting Portfolio Managers. Responsibilities include handling customer service inquiries, monitoring delinquent loans, and managing documentation for borrower requests.