Analyst- Control Management at American Express Company South Africa

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Risk Management, Root Cause Analysis, Quality Assurance, Project Management, Communication Skills, Interpersonal Skills, Process Governance, Analytical Skills, Problem-Solving Skills, Data Analysis, Trend Identification, E2E Issue Resolution, Documentation, Remediation Strategies, Stakeholder Communication, Systemic Risk Identification

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. The objective of the GCS Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning. GCS is looking for an Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Analyst, GCS Issues, Events & Remediation will: Assist in investigation and conduct root cause analysis to address repeated issue types Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis) Assist portions of the remediation process, these may include: tracking progress validating resolution efficacy and communicating status updates to stakeholders Perform quality assurance on documentation and maintenance records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes Support review of components of the End-to-End (E2E) BU issue resolution process Perform sample testing of specific issues to ensure resolution is complete and effective Review data used in preparation of detailed reports on issue status, trends, and outcomes Support sharing insights, better practices, themes, etc. across the enterprise Minimum Qualifications: 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities Project management, communication, and interpersonal skills Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Preferred Qualifications: Bachelor's degree in finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: Scoping, prioritizing, and support remediation of operational issues Knowledge of investigating and conducting root cause analysis to address repeated operational risk issue types Assisting of quality assurance on documentation of operational risk issues and events Recommendation of remediation strategies for operational risk issues and events Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability Supporting the BU E2E issue resolution process ORMCM We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

The Analyst will assist in investigating and conducting root cause analysis to address repeated issue types, perform quality assurance on documentation, and support the remediation process. This role involves collaboration across multiple partners and business units to ensure effective control management.