Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Analyst - Cummins CARE Operations at CUMMINGS INC

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Documentation, Problem Solving, Communication, Service Performance, Troubleshooting, Continuous Improvement, Subscription Operations, Technical Coordination, Feedback Analysis, Product Knowledge, Warranty Procedures, Efficiency Improvement, SLA Compliance, Team Guidance, Cross-Functional Collaboration

Industry

Motor Vehicle Manufacturing

Description

Job Summary The Analyst – Cummins CARE Operations provides routine support to customers, distributors, dealers, and internal stakeholders through multiple communication channels. The role involves documenting inquiries accurately, resolving basic customer issues using standard Cummins processes, and escalating complex concerns when necessary. Internal responsibilities may also include subscription operations support, monitoring service performance, assisting in troubleshooting, and contributing to continuous improvement initiatives for Cummins-owned products. Key Responsibilities Respond to customer inquiries via phone, chat, and email with prompt and professional assistance. Document customer interactions thoroughly within relevant Cummins systems. Resolve routine issues using foundational product knowledge and established procedures. Escalate non-standard or complex cases with complete documentation for timely resolution. Maintain strong understanding of Cummins service processes, tools, products, and warranty procedures. Suggest improvements that enhance efficiency and elevate the customer experience. (Internal Focus) Manage subscription-related operations for Cummins products. (Internal Focus) Coordinate with Product Development, QA, and cross-functional teams on technical cases. Track support tickets, maintain SLA compliance, and contribute to performance reporting. Guide team members by sharing product knowledge and best practices. Analyze customer feedback to identify opportunities for product and service enhancements. Stay updated with product features, releases, and support requirements.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Analyst provides routine support to customers and internal stakeholders through various communication channels. Responsibilities include documenting inquiries, resolving basic issues, and managing subscription operations.