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Analyst - Cummins CARE Operations at CUMMINGS INC

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Troubleshooting, Documentation, Cummins Engines, PowerGen Systems, Diagnostic Manuals, Customer Satisfaction, Service Capability, Warranty Processes, Operational Efficiency

Industry

Motor Vehicle Manufacturing

Description

Job Summary This position provides routine technical and customer support to end-users, distributors, and dealers via phone, email, and chat. The role involves Level 1 troubleshooting for Cummins engines and PowerGen systems, accurate documentation of customer issues, and escalation of complex cases under limited supervision. Key Responsibilities Respond promptly to customer queries through phone, email, and chat regarding engine and PowerGen diagnostics. Perform Level 1 troubleshooting using Cummins diagnostic manuals and search portals. Document customer inquiries and resolutions in Cummins systems accurately. Escalate non-routine or complex issues to Level 2/3 teams with detailed notes. Provide multi-channel support (Chat/Email/Phone) and ensure customer satisfaction. Understand and apply Cummins processes, systems, and practices for service capability and warranty processes. Contribute ideas for improving customer-centric processes and operational efficiency.

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Responsibilities

The Analyst provides technical and customer support to end-users, distributors, and dealers through various communication channels. Responsibilities include Level 1 troubleshooting for Cummins engines and PowerGen systems and accurate documentation of customer issues.