Analyst - Customer Analytics North East.Marketing NG at MTN Group

, Lagos State, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Business Intelligence, Power BI, Statistical Data, Predictive Analytics, Market Analysis, Data Manipulation, Reporting, Programming, Customer Insights, Churn Risk Analysis, Sales Deployment, Channel Mix Optimization, External Data Integration, Micro-Market Analysis, Revenue Analytics

Industry

Telecommunications

Description

Reports To: Manager - Geo-Marketing Analytics Division: Marketing Mission: > * To assist in collecting, evaluating, and preparing research and/or other > complex statistical data, narrative reports or presentations, and > recommendations to have a better understanding of the customers’ needs at a > micro-market level. Description: > * Own regional BI architecture: > * * Power BI dashboards > * Automated data pipelines > * Single version of truth for the region > * Deliver state, LGA, cluster, and site-level analytics across: > * * Revenue > * Subscribers > * Usage (Voice/Data) > * Quality of Experience > * Site profitability > * Proactively identify: > * * Underperforming micro-markets > * White spaces and demand gaps > * Early warning signals (churn risk, congestion, site profitability) > * Replace static reporting with predictive and prescriptive insights. > * Handle advanced ad-hoc analytics for RGM and regional leadership. > * Support localized go-to-market strategies: > * * location-specific offers > * Channel mix optimization > * Sales deployment targeting – GC opportunity mapping > * Integrate external data (population, income proxies, mobility, POIs) into > insights. > Education: > * First degree in Economics, Statistics, Mathematics, Computer science, > Engineering, or any related field. > * Fluent in English. Experience: 3-7 years’ working experience which includes: > * 2 years in a business analyst or business analyst support role > * 2 years’ work experience within data analysis, programming, reporting or > general business experience, including formal business/market analysis and > data manipulation/ mining experience. > * Understanding of Marketing Analytics by channel > We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization. At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career. Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians? Obsessions: How We Do It The behaviors that keep our culture strong and safe. 1. Light It Up! Always Do This: 🔹 Bring all your heart and all your smarts to us. Never Do This: ❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself. 2. Raise Your Hand. Speak Your Mind. Always Do This: 🔹 Respectfully but firmly challenge any threat to what we stand for. Never Do This: ❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you. 3. Collaborate. Don’t Isolate. Always Do This: 🔹 Share what you know and respect what others can teach you. Never Do This: ❌ Never think that you are great unless you help make others great too. 4. Things Always Get Better Here. Always Do This: 🔹 Take your own steps forward to improve and strengthen us. Never Do This: ❌ Never believe or cause others to believe that "not now" means "not ever." Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians? Then, join MTN Nigeria! Welcome to our Y’ello Family, where our people are our most critical competitive assets. If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place. Our Employee Value Proposition enables you to: 🟡 Work with meaning 🟡 Connect to develop 🟡 Thrive in positivity 🟡 Grow with purpose Live inspired. It’s a great place to work! Take that bold step and apply today! *Eligible Females and People with Disabilities are encouraged to apply. *MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. *MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever. For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com [MTNN.ForensicServices@mtn.com] By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/ [https://www.mtn.ng/career/]).

Responsibilities

The Analyst will assist in collecting, evaluating, and preparing complex statistical data and reports to understand customer needs at a micro-market level. They will also own regional BI architecture and deliver various analytics across revenue, subscribers, usage, and site profitability.