Position Informatin:
Job Title Analyst – Customer Billing
Location: Augusta, ME
Salary Range: $64,500 - $80,600
Schedule: On Site - Office
Job Summary
Responsible for ensuring customer accounts are billed accurately by resolving billing exceptions, net energy billing and other billing work assigned. Communicates and collaborates with multiple business areas leveraging strong billing knowledge to ensure billing requirements are met and billing inquiries are resolved. Communicates effectively within the Billing Team and completes all tasks on time and accurately to support the Billing SQI (Service Quality Indicator).

Key Responsibilities

• Responsible for resolution of billing exceptions including but not limited to billing and invoicing errors and outsorts, meter reading errors / implausibles, out of balance completing cases on time to prevent billing delays and completion of all work in support of achieving Billing SQI’s and Customer Service KPI’s (Key Performance Indicators).
• Net Energy Billing (NEB) tasks including but not limited to setups and removals, bank transfers and various other NEB tasks as assigned.
• Monthly bill review as assigned and participate in price change testing as needed.
• Setup or remove customers from Summary (collective) billing, assist with all inquiries on summary billed accounts.
• Other tasks as assigned including but not limited to MIMO (Multiple-Input / Multiple Output) corrections, Billing FUA’s (Fair Usage Agreement), posting reads, report review/reconciliations, Green Power, NEB emails.
• Effectively communicates with Billing Team, Customer Service and other business areas on billing and customer inquiries.

Preferred Qualifications

• Associate’s degree with 3 years of relevant experience preferred.
• Proficiency in Excel, Word
• Strong knowledge of electric rate structure
• Excellent oral and written communications skills
• Excellent problem solving and analytical skills.

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or External)
• Communication
• Collaboration
• Leadership (people managers/leaders)

LI-Onsite; #LI-CH1

Company:

• Responsible for resolution of billing exceptions including but not limited to billing and invoicing errors and outsorts, meter reading errors / implausibles, out of balance completing cases on time to prevent billing delays and completion of all work in support of achieving Billing SQI’s and Customer Service KPI’s (Key Performance Indicators).
• Net Energy Billing (NEB) tasks including but not limited to setups and removals, bank transfers and various other NEB tasks as assigned.
• Monthly bill review as assigned and participate in price change testing as needed.
• Setup or remove customers from Summary (collective) billing, assist with all inquiries on summary billed accounts.
• Other tasks as assigned including but not limited to MIMO (Multiple-Input / Multiple Output) corrections, Billing FUA’s (Fair Usage Agreement), posting reads, report review/reconciliations, Green Power, NEB emails.
• Effectively communicates with Billing Team, Customer Service and other business areas on billing and customer inquiries