Analyst, Customer Communications Management at Careers @ MUFG Pension & Market Services

Parramatta, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Customer Communications, EngageOne, Documentation, Compliance, Stakeholder Engagement, Process Improvement, Problem Solving, Data Mapping, Communication Skills, Project Management, Analytical Skills, Collaboration, Technical Specifications, Workflow Coordination, Regulatory Requirements

Industry

Financial Services

Description

About the role As a Communications Analyst in the Communications IT team, you will be responsible for bridging the gap between business stakeholders and technical teams to deliver high-quality, compliant customer communications. You will work closely with internal teams and external clients to gather requirements, translate them into technical specifications for developers using EngageOne, and support testing and client sign-off processes. Full time permanent role Parramatta based Key Accountabilities and main responsibilities: Enhancing Customer Communication Quality and Compliance: Ensure all customer communications are accurate, consistent, and meet regulatory and brand standards by translating business needs into clear, actionable technical specifications. Bridging Business and Technology: Act as a key liaison between business stakeholders and technical teams, ensuring that communication solutions developed using EngageOne align with business goals and customer expectations. Driving Efficiency and Collaboration: Streamline the end-to-end communication development process—from requirements gathering to testing and client sign-off—by fostering strong collaboration across internal teams and external clients. Supporting Digital Transformation: Contribute to the modernization and automation of customer communications Ensuring Delivery Excellence: Maintain a strong focus on delivering high-quality outputs on time, supporting testing phases, and ensuring stakeholder satisfaction through clear documentation and proactive issue resolution. Requirements Gathering & Documentation: Lead the collection and analysis of business requirements for customer communications, ensuring clarity, completeness, and alignment with business objectives. Technical Specification Development: Translate business requirements into detailed technical specifications for developers working with EngageOne, ensuring accuracy and feasibility. Workflow Coordination: Manage the end-to-end communication development lifecycle, including stakeholder engagement, development handover, testing coordination, and client sign-off. Compliance & Standards Oversight: Ensure all communications meet internal standards and external regulatory requirements, maintaining documentation and audit trails as needed. Stakeholder Engagement: Maintain strong relationships with internal teams and external clients. Process Improvement: Identify opportunities to enhance operational efficiency, reduce rework, and improve the overall quality and speed of communication delivery. Influencing Without Authority: Lead conversations and guide decision-making by building trust and credibility with both business and technical teams. Compliance Assurance: Ensure all customer communications meet internal governance standards and external regulatory requirements, including legal, privacy, and brand guidelines. Audit & Documentation: Maintain clear and accurate documentation of requirements, specifications, approvals, and testing outcomes to support audit readiness and traceability. Experience & Personal Attributes 5 plus years of experience in business analysis within a superannuation, financial services, or regulated industry. Experience in documenting logic flows, data mapping and layout requirements for communications Strong understanding of customer communications platforms, particularly EngageOne and superannuation platform ideally Aaspire Excellent documentation and communication skills. Ability to manage multiple projects and stakeholders simultaneously. Familiarity with compliance and regulatory requirements in superannuation communications. Proficiency in Microsoft Office, Jira and other project tools. Personal Attributes: Strong Communicator: Able to clearly convey complex ideas to both technical and non-technical audiences. Detail-Oriented: Thorough in documentation and quality assurance, with a focus on accuracy and compliance. Collaborative: Works well across teams and builds strong relationships with stakeholders. Problem Solver: Proactive in identifying issues and finding practical, customer-focused solutions. Strong analytical and problem solving skills. Some of our Employment Benefits FlexiWorks – enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft! Novated Car leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Successful applicants will be required to complete background screening including police check and employment history check prior to commencement of employment. MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate. By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Responsibilities

The Communications Analyst will bridge the gap between business stakeholders and technical teams to ensure high-quality customer communications. Responsibilities include gathering requirements, translating them into technical specifications, and supporting testing and client sign-off processes.