Analyst, Customer Success at NielsenIQ

Imola, Emilia-Romagna, Italy -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Market Research, Analytical Skills, Microsoft Excel, PowerPoint, Google Sheets, Storytelling, Mandarin, English

Industry

Software Development

Description

Job Description This position will be responsible for delighting clients through delivering retail measurement insights and analysis. Main responsibilities include: Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia Providing in-depth consulting services and delivering insights and analytics as well as thought leadership Developing deep knowledge of Nielsen IQ RMS solutions and delivering value for clients Working closely with the Consulting Lead and Customer Service to transform customer experience Consulting clients to optimize use of NielsenIQ Essentials Developing and delivering business solutions for client performance tracking Qualifications University degree or equivalent experience Fresh Graduate is encouraged to apply as well. Minimum 1 year of working experience in data analysis or market research Advanced analytical skills, with an ability to interpret and present actionable insights through storytelling Knowledge with Microsoft Excel, PowerPoint and Google Sheets/Slides Strong analytical mind and excellent numerical skills Excellent command of both written and spoken Mandarin and English Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Career Site Team: Customer Success

Responsibilities

The Analyst, Customer Success will provide performance overview analysis and business issue analysis to clients in Asia. They will also develop deep knowledge of Nielsen IQ RMS solutions and work closely with the Consulting Lead to enhance customer experience.