Analyst - Data & Integrations Lead - Global Field Solutions CRM at Lilly

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

151800.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data & Integrations Lead, CRM Ecosystem, Veeva CRM, Integration Roadmap, Integration Requirements, Master Data, API Design, UAT, Scalability, Performance, Technical Documentation, Root-Cause Analysis, Supplier Coordination, Master Data Concepts, APIs, REST

Industry

Pharmaceutical Manufacturing

Description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Our Purpose Lilly unites caring with discovery to create medicines that make life better for people around the world. Simply put, we change lives every day through life changing medicines and solutions. As these solutions become increasingly complex in farther reaching therapeutic areas, data and technology become more important than ever. At the center of creating solutions for tomorrow is Information Technology, or as we like to holistically call it at Lilly, Information and Digital Solutions. We believe that we are responsible for more than just traditional IT, our role is to provide digital solutions to our business partners, healthcare providers, and patients around the world. This role is a part of our global field solutions team, a central team supporting applications for more than 10,000 sales representatives and other field users worldwide. You’ll join the team to provide technical expertise across global platforms and help create strategic solutions that change how our field users interact with healthcare professionals to educate on our products worldwide. As a Data & Integrations Lead you will support and evolve our global CRM ecosystem—primarily Veeva CRM today, with a strategic eye toward future CRM platform. This role is responsible for leading integration work across multiple enterprise systems, driving data strategy, and enabling seamless connectivity in a complex, highly matrixed environment. What You'll Be Doing: As Data and Technical Integrations Lead, you will be responsible for leading and coordinating technical integrations' roadmap. The Technical Integration lead will drive integration requirements, and coordinate any delivery needs within the CRM, Master Data Team and Tech@Lilly and third-party systems teams that integrate with the Commercial / Medical CRM Platform. This Lead plays an integral role in coordinating across CRM team, Tech teams and Master Data enterprise teams. Responsible subject matter expert (SME) for the data ecosystem within Veeva CRM and related capabilities and future state CRM platform Influences integration design decisions w/ input from architecture Provide input to API design, composability/reuse Approve API-related Features and Test Scripts, participates in cross-system testing and UAT Serve as the technical SME for the delivery on solutions that requiring new integrations and any enhancements, ensuring robust architecture, scalability, and performance Coordinate needs and requirements between upstream and downstream teams/systems Lead and mentor onshore/offshore developers Prepare technical documentation, including specifications, user stories, and validation artifacts Troubleshoot integration issues, perform root-cause analysis, and deliver continuous improvements Your Basic Qualifications: A Bachelor’s degree in a computer science or information technology related field 3+ years of experience in Information Technology supporting enterprise business applications and systems 3+ years of hands-on experience supporting or implementing integrations across enterprise CRM and business systems (e.g., Salesforce, Veeva, or similar platforms) Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1 What You Should Bring: 2+ years coordinating external suppliers &/or partners with internal teams to support technical delivery Understanding of master data concepts (HCP/HCO, product, territory) Proficiency in integration technologies: APIs, REST, SOAP Excellent communication (written and verbal), interpersonal and team building skills (e.g., effective coaching and feedback) Self-management and organizational skills. Able to manage a diverse workload, set personal priorities and adjust as needed. Demonstrated ability to influence, without direct authority to ensure alignment to common methods and approaches necessary to achieving required outcomes. Strong problem-solving, risk management and decision skills. Able to anticipate and recognize problems, diagnose root causes, solve unique and complex problems. Ability to work with large cross-functional teams, project teams and innovation projects in a virtual manner. Experience with Veeva CRM integrations (OpenData, Vault, Align, APIs, ETL patterns). Experience with Customer Relationship Management systems and integration framework Ability to build strong cross functional relationships. Effective teamwork, interpersonal, conflict management and negotiation skills; ability to collaborate and build relationships with peers and business partners. Certifications in information technology processes, such as ITIL (IT Infrastructure Library) Certifications or experience in Agile project delivery, especially Scaled Agile Framework (SAFe) Certifications or experience in cloud technologies, especially Amazon Web Services (AWS) Experience in a regulated industry – pharmaceutical preferred Additional Information: Travel 10% EU or US location Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $64,500 - $151,800 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly

Responsibilities

This role is responsible for leading the technical integrations' roadmap across the global CRM ecosystem, primarily Veeva CRM, driving data strategy, and ensuring seamless connectivity between enterprise systems. The lead will act as the subject matter expert for the data ecosystem, coordinating requirements between various internal and external teams for new integrations and enhancements.