Position Type:
Contract (Full Time) (Fixed Term)
Closing Date:
September 23, 2025
Salary/Wage Range:
$101,881.00 - $127,351.00
Working for the City of Burlington
A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.
We don’t just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.
Hours of Work
35 hours per week
Contract
24 Months
Department
Burlington Digital Services
Location
This position is eligible for a hybrid work model. When attending an event or meeting in person, your primary office location will be based out of Simms Square – 390 Brant Street Burlington, Ontario. Work location is subject to change at the discretion of the City due to operational demands. Effective January 2026 this role will be required to be on site a minimum of 50% of the time each month.
Position Overview
The Digital Solutions & Performance Analyst is a senior strategic advisor within Burlington Digital Services, focused on shaping the City’s digital future. This role leads the intake and evaluation of technology requests across the organization, ensuring proposals are business-ready, aligned to enterprise architecture, and feasible within platform capacity.
As the steward of the City’s Application Management and Rationalization Program, the Analyst manages a portfolio of over 220 applications, reducing duplication, consolidating services onto strategic platforms, and ensuring investments deliver measurable value.
The Analyst also drives performance measurement and transparency by coordinating the development of digital service KPIs and dashboards, informing executive decision-making, corporate reporting, and long-term planning. By connecting departments, platform owners, and governance bodies, the Analyst plays a critical role in cost containment, risk reduction, and ensuring digital investments deliver maximum benefit to residents and staff.
Responsibilities
This position will be responsible for:
Leading intake and evaluation of digital service requests
Act as the primary engagement point for departments, reviewing new digital proposals, assessing readiness and feasibility, and aligning requests with enterprise platforms and strategic priorities. Guide requests through the Architecture Review Board and ensure they are structured for appropriate delivery channels.
Managing the City’s Application Rationalization Program
Lead efforts to streamline and optimize the City’s digital portfolio of more than 220 applications. Identify redundant or underutilized tools, recommend consolidation or decommissioning, and support platform-based modernization. Provide input into budget and capital planning where new investments are required.
Providing strategic digital advisory services
Serve as a trusted advisor to departments in shaping early-stage digital initiatives. Ensure business needs are translated into delivery-ready opportunities that align with architecture, governance, and budget processes. Influence solution pathways to maximize reuse, cost efficiency, and strategic alignment.
Supporting digital performance measurement and KPI tracking
Coordinate the development, collection, and reporting of digital KPIs, working with platform owners, Corporate Planning, and senior leadership. Ensure initiatives are measurable, outcomes are transparent, and results demonstrate organizational value.
Enabling cross-functional collaboration and governance
Facilitate alignment across departments, technical teams, and platform owners. Engage specialists in areas such as data, security, and development to ensure holistic planning and delivery. Support enterprise-wide governance bodies and provide input into digital capital prioritization.
Promoting cost containment and financial stewardship
Support licensing analysis, cost modelling, and total cost of ownership assessments. Provide recommendations to reduce unnecessary spend, avoid duplication, and maximize value from existing enterprise platforms.
Driving organizational transparency and trust
Prepare business cases, briefings, and performance reports for executive audiences. Provide clear, evidence-based recommendations that support decision-making and demonstrate accountability to Council, leadership, and the public.

Requirements

• Completion of a four-year degree in Information Technology, Computer Science, Business Information Systems, Digital Transformation, or a related discipline.
• Professional certifications are considered strong assets, such as:
• Enterprise Architecture (e.g., TOGAF or equivalent)
• IT Service Management (e.g., ITIL Foundations or higher)
• Agile or Scrum certification
• Project Management Professional (PMP)
• Platform-specific knowledge (Microsoft 365, Workday, ServiceNow)
• A minimum of 7–10 years of experience in digital service design, technology portfolio management, or enterprise-level IT analysis, ideally within a complex public sector or corporate environment.
• Demonstrated ability to analyze business needs, evaluate technical feasibility, and shape solution pathways that align with organizational strategies and enterprise platforms.
• Experience managing application rationalization, technology cost analysis, or digital governance frameworks.
• Strong understanding of digital performance measurement, KPIs, and their role in strategic planning and executive reporting.
• Excellent communication, facilitation, and advisory skills, with the ability to diplomatically influence and align diverse stakeholders.
• Knowledge of change management, adoption strategies, and digital service design principles.

This position may require occasional travel between sites and/or City facilities.
Accommodations
In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at:
hr@burlington.ca
if you require accommodation to ensure your equal participation in the recruitment and selection process.
Note to Applicants:
We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted

Please refer the Job description for details