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ANALYST at eClerx Career Site

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Interaction, Transaction Processing, Inbound Call Handling, Ticket Processing, Customer Service

Industry

IT Services and IT Consulting

Description

Client / Vertical head Approved New Hire RequestProgram:FM-FAOBLI/Process Name:RENTOKIL-TERMINIXDesignation:AnalystNo of Head Count (s):10New Hires/Replacement Hires (HC) by DesignationNew HiresBilled /Unbilled / BU / OPS BenchBilled / RTX Order Management Voice SFDC ID for Billed New Opportunity Reasons to hire Unbilled / BenchForecasted Increase in HCCity / Location:Manila [file:///C:/Users/SRINIV~1.MUD/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png] Standardized skillset: [Refer attached excel] Skillset not mentioned in templateCustomer Interaction / Transaction Processing (Experienced) Shift (APJ / EMEA / US / Any combination):AMER (US) / Any CombinationReporting Manager :Sheryll GutierrezEducational Background:AnyExperience Required:ExperiencedJob Description:Customer Service Representatives That can handle inbound calls for an international account. Rep needed to be bale to handle queries and take in details from customers in order to process the necessary tickets. Client Approval mail:Hiring Projection - This is the gradual increase in HC due to the Volume Requirement.CommentsPart of an Incremental Increment. Preferred Start date: (induction date)25-May-26Collaborators:Beltro Manzanilla, Griffin Templeton, Anthony PunzalanWorkplace: WFM, WIO, HybridWIO

Responsibilities

Handle inbound calls for an international account to address customer queries. Collect necessary details from customers to process and manage support tickets.