Analyst at eClerx Career Site

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Upselling, Communication Skills, CRM Systems, Problem-solving, Multitasking, Time Management, Active Listening, Data Entry, Inbound Voice Process

Industry

IT Services and IT Consulting

Description

Key Responsibilities: * Answering incoming calls from customers in a professional and courteous manner. * Listening actively to customers and asking probing questions to fully understand their needs and concerns. * Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. * Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. * Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. * Meeting or exceeding individual and team sales targets. * Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: * Excellent verbal and written communication skills in English. * Previous experience in a customer service and sales role, preferably in a call center environment. * Ability to multitask, prioritize, and manage time effectively. * Strong problem-solving skills and the ability to think on your feet. * Comfortable working in a fast-paced environment. * Flexibility to work in rotational shifts, including evenings, weekends, and holidays. * Familiarity with basic computer skills and knowledge of CRM systems. Education: * Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity. eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Responsibilities

The analyst will handle inbound customer calls to provide information, address concerns, and actively upsell products and services. They are also responsible for documenting all interactions in the company's CRM system while meeting individual and team sales targets.