WHO WE ARE:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

SUMMARY:

Assists in the administration of various employee benefit plans such as life, health, dental, and disability insurances by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Responsible for the eligibility management of a book of business consisting of groups of all sizes.
• Enroll new employees in benefit plans.
• Process status changes such as terminations, life events, salary updates, etc. with applicable carriers.
• Process open enrollment elections with applicable carriers.
• Track transactions in benefit administration systems or via reporting.
• Maintain records confirming transactions.
• Perform eligibility and billing audits as needed, and work to correct discrepancies with client or carrier.
• Maintain vendor contact to investigate discrepancies and provide information in non-routine situations.
• Assist account management teams in resolving eligibility issues or providing back up for transactions.

KNOWLEDGE, SKILLS, AND/OR ABILITY

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A successful individual will possess the following attributes:

• Highly detail oriented
• Organized
• Self motivated
• Follow up oriented
• Strong time management skills
• Strong verbal and written communication skills
• Strong task management skills
• Process documentation skills

EDUCATION AND/OR EXPERIENCE

• Bachelor degree or equivalent work experience.
• Individual must have a basic knowledge of group insurance products and have managed eligibility transactions with major carriers (including but not limited to CareFirst, IBC, other BCBS regions such as FL and LA, UHC, Cigna, Aetna, and Kaiser).
• Individual must have a working knowledge of the Microsoft suite, primarily Excel and Outlook.
• Prior use of Employee Navigator, Ease, Rippling, and/or Zenefits is preferred.

• Responsible for the eligibility management of a book of business consisting of groups of all sizes.
• Enroll new employees in benefit plans.
• Process status changes such as terminations, life events, salary updates, etc. with applicable carriers.
• Process open enrollment elections with applicable carriers.
• Track transactions in benefit administration systems or via reporting.
• Maintain records confirming transactions.
• Perform eligibility and billing audits as needed, and work to correct discrepancies with client or carrier.
• Maintain vendor contact to investigate discrepancies and provide information in non-routine situations.
• Assist account management teams in resolving eligibility issues or providing back up for transactions