Analyst, End User Services at RAYTHEON TECHNOLOGIES CORPORATION

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

131100.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End User Services, SAFe, Customer Service, Communication, CAD/CREO, Pro/Engineer, Cativa CAD, Windchill Common PDM, cDPM, xDM, PDM, ServiceNow, ITSM, Mobility Support, Windows Support, MacOS Support

Industry

Aviation and Aerospace Component Manufacturing

Description

Date Posted: 2026-02-25 Country: United States of America Location: US-AZ-REMOTE Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required after day 1 RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. The following position is to join our RTX Enterprise Services team: Engineering and Technology Application Services (ETAS) is seeking an Embedded Support Specialist who will be instrumental in ensuring the quality and reliability of various software products within a Scaled Agile Framework (SAFe) environment. This role focuses on delivering exceptional customer service while collaborating with partners, third-party vendors, and external business associates. The ideal candidate will excel in effective communication and thrive in high-pressure environments to consistently provide top-tier service and support to end users. What You Will Do: Develop and maintain strong relationships with end users and RTX service/support subject-matter experts. Partner with Legal and Security teams to manage audits and ensure compliance. Create and maintain operational metrics (OPS Metrics). Provide support and expertise for CAD/CREO (Pro/Engineer) or Cativa CAD tools. Offer end-user support within Windchill Common PDM, leveraging familiarity with industry practices, standards, and business processes. Provide outstanding customer service and collaborate with third-party vendor contractors to enhance cDPM, xDM, PDM, and other Engineering Tools. Represent ETAS in RTX Corporate-wide End User Services initiatives and implement those initiatives, including self-service options and building the necessary support model. Support travel requirements and provide occasional off-hours and weekend support. Qualifications We Prefer: Bachelors degree and 2 years of relative experience with the ability to obtain and maintain a SECRET Clearance. Minimum of 1 years of experience in End User Services and/or Operations. Experience with ServiceNow or other IT Service Management (ITSM) tools. Proficiency in supporting Mobility, Windows, and MacOS platforms. Familiarity with industry practices, standards, and business processes relevant to end-user support within Windchill Common PDM. Qualifications We Prefer: Understanding of Engineering/Product Lifecycle Management (PLM) concepts and tools. Ability to analyze and design business processes, staying current with industry trends and advancements in testing tools and techniques. Effective communication skills and the ability to perform under pressure to deliver consistently high-quality service and support. What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. Work Location: Remote As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Responsibilities

This role involves ensuring the quality and reliability of software products within a SAFe environment by developing strong relationships with end users and subject-matter experts. Responsibilities include providing end-user support for tools like Windchill Common PDM, managing operational metrics, and collaborating with Legal and Security teams for compliance.