Analyst Enterprise Agentic Search at American Express Malaysia Sdn Bhd

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Delivery, Insight Generation, Best Practice Scaling, Execution Focus, AI, Search Strategy, Digital Products, Program Governance, Cross-functional Collaboration, Risk Management, Stakeholder Management, Data Science, SEO, SEM, AEO, GEO

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As a part of the Enterprise Digital Center of Excellence (CoE), you will support the development of world-class digital products, capabilities, and marketing programs that serve our global markets and help drive business growth. How will you make an impact in this role? The Analyst, Enterprise Agentic Search, plays an important role in enabling the execution of American Express’s next-generation Search strategy. By supporting program delivery, generating insights, and helping scale best practices, this role helps ensure that teams across the organization are equipped to succeed in an AI-first discovery landscape. As the Analyst of Enterprise Agentic Search, you will play a key role in supporting the operationalization and advancement of American Express’s enterprise-wide strategy for the next generation of Search. Reporting to the Manager of Enterprise Agentic Search, you will help execute and scale initiatives that enhance discoverability, performance, and customer engagement across AI-driven, agentic, and traditional search ecosystems. This role is ideal for someone who is highly analytical, execution-focused, and eager to work at the intersection of AI, search, and digital experience. Key Responsibilities Support the Manager in executing the enterprise Search strategy across marketing and servicing ecosystems. Assist in translating enterprise-level priorities into actionable tasks, deliverables, and supporting materials for global teams. Coordinate and track progress across multiple workstreams, ensuring timelines and deliverables are met. Contribute to day-to-day execution of initiatives, maintaining alignment with enterprise Search goals. Support program governance through documentation, tracking tools, and status reporting. Help maintain timelines, workflows, and communication across cross-functional teams. Assist in managing dependencies, risks, and stakeholder updates to support successful delivery. Collaborate with partners across Marketing, Product, Technology, Data Science, and Servicing to support execution of Search initiatives. Monitor developments in AI-driven discovery, conversational agents, multimodal search, and emerging answer engines, and synthesize key takeaways. Help drive adoption of best practices through documentation, training materials, and knowledge-sharing efforts. Assist in evaluating and supporting the use of search enablement platforms, insights tools, and experimentation frameworks. Preferred Qualifications 1–3+ years of experience in SEO, analytics, digital marketing, product support, or related domains. Strong analytical and problem-solving skills Familiarity with digital marketing and search ecosystems (SEO/SEM/AEO/GEO) Exposure to modern search transformation—including AI-driven search, conversational agents, or generative AI. Experience working in cross-functional environments with marketing, product, analytics, or technology teams. Strong organizational and coordination skills with attention to detail. Effective communication and presentation skills. Comfort working in fast-paced, evolving environments. Curiosity and interest in the intersection of AI, search, and customer experience. Non-considerations for sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

This role supports the execution and scaling of initiatives to enhance discoverability, performance, and customer engagement across AI-driven, agentic, and traditional search ecosystems. Key tasks include supporting program delivery, translating priorities into actionable tasks, tracking progress across workstreams, and collaborating with cross-functional partners.