Analyst - EUSG at Personiv Career Site

, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Server, Linux, TCP/IP, DNS, DHCP, Firewalls, VPNs, Active Directory, Group Policy, LDAP, VMware vSphere, Hyper-V, PowerShell, Nagios, Zabbix, SolarWinds

Industry

Outsourcing and Offshoring Consulting

Description

Description • Ensure timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority. • Maintain and update an accurate IT asset inventory. • Maintain tracking system to log requests, monitor progress, track problem resolution, identify patterns of failure and research bug fixes and implement solutions; communicate with manager regarding unresolved problems. • Communicate with coworkers, management, staff and others in a courteous and professional manner. • Respond promptly when returning telephone calls, e-mails and inquiries. • Maintain integrity of the network, server deployment, and security. • Administer servers, desktop computers, printers, routers, switches, firewalls, Vonage, phones, personal digital assistants, smart phones, software deployment, security updates and patches. • Good communication skills. * Writing Skills - Good knowledge of the English language with the ability to write clear, precise emails * Flexible and adaptable with ability to work in a fast-paced, deadline-oriented environment * Interpersonal skills for collaborating with a wide range of individuals/groups to deliver high-quality work * Should be ready to work from the office in US shifts. Standardized skillset: Operating Systems: Proficiency in Windows Server (e.g., 2016, 2019, or 2022) Familiarity with Linux distributions (Ubuntu, CentOS, RHEL) Networking Basics: Understanding of TCP/IP, DNS, DHCP, subnetting Experience with firewalls, VPNs, and routing concepts Directory Services: Hands-on with Active Directory, Group Policy, and LDAP Virtualization: Experience with VMware vSphere/ESXi or Microsoft Hyper-V Scripting & Automation: Basic scripting in PowerShell. Familiarity with task automation and scheduled jobs Monitoring & Performance Use of tools like Nagios, Zabbix, SolarWinds, or Windows Performance Monitor Backup & Recovery Knowledge of backup strategies, disaster recovery, and tools like Windows Server Backup Security Practices Patch management, role-based access control, and audit logging Awareness of vulnerability scanning and endpoint protection Shift: Rotational eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Responsibilities

This role involves ensuring the timely resolution and referral of user problems by understanding impact and assigning appropriate priority, while also maintaining an accurate IT asset inventory and tracking system for requests and failures. Responsibilities also include administering various IT infrastructure components like servers, network devices, and security tools, and communicating professionally with stakeholders.