Analyst, Franchise Acceptance Performance

at  MasterCard

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Franchise Acceptance Performance

ROLE

• Help drive performance initiatives to address key acceptance issues, encourage correct customer behavior, and ensure high quality POI interactions and cardholder experience
• Conduct investigations to support the Acceptor Business Code (MCC) Performance program
• Manage end-to-end cases from initiation to resolution, including engaging with both internal and external customers, analyzing data and extracting insights, and providing education about program requirements and procedures
• Must be able to independently identify performance issues, develop and execute a resolution process, and coordinate with relevant group(s) which may be impacted
• Must be proactive in solving problems and able to make recommendations to help advance issues forward and bring them to closure
• Support efforts to manage, enhance, automate and streamline operational processes and procedures
• Establish and leverage relationships with key stakeholders to ensure issues are addressed quickly and effectively
• Complete ad hoc requests, participate in special projects as required, and provide cross-functional support as needed

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines