Analyst, GWAM Operational Resilience at Manulife

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Continuity Management, Operational Resilience, Risk Management, Simulation Testing, Process Mapping, Action Plans, Stakeholder Engagement, Governance Model, KPI Development, KRI Monitoring, Third Party Management, Critical Operations Analysis, Communication Skills, Interpersonal Skills, Regulatory Compliance, Project Management

Industry

Insurance

Description

We’re looking for a Analyst, GWAM Operational Resilience to join our Governance Risk and Compliance team at MBPS. In this role, you are responsible in developing and executing on strategies to protect essential services and operations. By managing risk and fostering preparedness, this analyst will ensure our business segment thrives during challenges and maintains customer, stakeholder, and regulator trust. Position Responsibilities: Assist in developing and executing a BCM and operational resilience strategy for GWAM to meet resilience objectives set by enterprise standard and regulator requirements. Assist in continuously assessing and refining BCM, operational resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution to make informed improvements. Establish collaborative relationship with cross-functional stakeholders to address issues and implement solutions. Assist in establishing and executing of GWAM’s operational resilience governance model and deliverables. Assist in continuously monitoring internal and external factors to re-evaluate inventory of critical operations and associated actions required. Participate in analysis of critical operations including defining scope of critical operations, impact tolerance, end-to-end mapping of assets required for running of critical operations (people, location, technology, process, 3rd party), identify material points of failure, develop action plans to remediate vulnerabilities, and test readiness of critical operations through severe but plausible scenarios. Partner with critical operations owners, Operational Resilience Office, and enable programs (TPRM, Disaster Recovery, etc) to align, execute, and monitor progress on remediation actions. Assist in developing, tracking, and monitoring KPIs and KRIs on GWAM’s operational resilience progress and posture. Assist in developing and maintaining GWAM’s business continuity plans (BCP), improving completeness and quality of BCP for critical and non-critical processes. Facilitate regular testing and simulation exercises to ensure the effectiveness and efficiency of BCPs. Ensure BCPs are reflective of critical operations considerations, where applicable, including impact tolerance and material points of failure. Assist in the validation of critical third parties for GWAM as part of critical operations analysis. Partner with third party relationship owners to develop and maintain exit plans for critical third parties. Conduct simulation exercise to ensure the feasibility and effectiveness of exit plans. Required Qualifications: 3+ years’ experience in Business Continuity Management and Operational Resilience, with risk management experience in a global scope, is required. Experience with executing risk & control self assessments, simulation/scenario testing, process mapping, creating action plans, and identifying opportunities and risks within a business process Bachelor's degree in business administration, strategy, operations management, or a related field. Preferred Qualifications: Experience in Wealth Asset Management. Familiarity with Archer, Info RM, Fusion, or similar compliance tools is a plus. Proven track record in working on complex, cross-functional, and time sensitive programs that meets business goals and regulatory expectations. Strong communication and interpersonal skills. Understanding of financial services’ regulations and ability to partner with internal stakeholders, including Compliance and Risk functions. Diligent in maintaining project plans, adhering to a timeline, escalating appropriately and documenting outcomes for reporting to senior stakeholders When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.

Responsibilities

The Analyst will develop and execute strategies to protect essential services and operations while managing risk and fostering preparedness. This role includes assessing and refining operational resilience strategies and collaborating with cross-functional stakeholders to implement solutions.