Analyst I, Systems Operations at Intercontinental Exchange Holdings, Inc.

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Linux, Unix, Bash, Scripting, Networking, TCP, UDP, Incident Management, Problem Management, Monitoring Tools, System Administration, Analytical Skills, Communication Skills, Time Management, Troubleshooting, Data Recovery

Industry

Financial Services

Description

Job Description Job Purpose The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges. This is an internal-facing position, providing immediate assistance to ICE/NYSE/IMT developers, engineers, support personnel and IT staff, in an effort to minimize the impact of infrastructure related problems. This is a critical support role within the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure. Responsibilities Monitoring and Incident Management Monitor systems and applications within the production environment Diagnose and fix incidents raised through monitoring tools, conference bridges and chats Work with and escalate to internal and external teams to implement incident fixes, work-around and data recovery Open and update production incident tickets according to company standards Problem Management Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective action follow-up tickets are assigned Manage incident tickets to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed System and Application Production Readiness Work with internal and external teams to expand and maintain operational runbooks and other documentation Check application and infrastructure availability and tasks at scheduled times Configure monitoring tools and alarms Deployment Management Production deployments Approve and execute production deployment tasks Participate in disaster recovery, business continuity and workplace recovery events Participate in continuous improvement programs, such as trend analysis of recurring issues Provide and report on performance metrics of the environment Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues Knowledge and Experience Bachelor’s degree (IT-based) or experience within IT systems support and/or operational support of applications databases within a Linux/Unix OS environment. Proficiency in Bash and working knowledge of a broad range of Linux core utilities and scripting Working knowledge of networking: specifically TCP and UDP Strong communication skills High level of general IT skills with MS Office Applications Able to think logically and critically Analytical problem-solving skills with an ability to identify root cause(s) Able to work as a team player across the organization Able to build and maintain effective relationships with individuals and the team as a whole Ability to be organized and decisive while under pressure Excellent time management skills Able to manage priorities and multi-task Self-confident and assertive Schedule This is a 24x7 environment and the position requires shift rotation and/or weekend work.

Responsibilities

The Systems Operations Analyst monitors production systems and manages incidents to ensure the stability of trading exchange infrastructure. They are responsible for diagnosing issues, executing deployments, and maintaining operational documentation within a 24x7 environment.