Analyst II Business Process Transactions at DXC Technology

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

07 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MS Office, Writing Communication, Problem-solving, Troubleshooting, English Fluency, Arabic Fluency, Customer Focus, Technical Issue Diagnosis, Analysis Skills, Teamwork

Industry

IT Services and IT Consulting

Description

Job Description: Responsibilities: Customer Support & Communication: · Opening and tracking customer service tickets. · Follow-ups with customers to ensure inquiries are resolved within agreed time frames. · Ensuring no external requests are missed. · Handling all inquiries and requests with professionalism. Process Management: · Acting upon client requests following established processes. · Managing the ownership of jobs across services and departments. · Assisting with the onboarding of new banks, billers, and suppliers. Problem Resolution & Analysis: · Identifying, evaluating, and prioritizing customer problems. · Analyzing reports for investigation purposes. · Writing detailed analysis and solutions for different cases. · Providing external customers with internal investigation updates. Operational Efficiency: · Ensuring smooth delivery of daily business tasks and operations. · Highlighting and resolving operational issues. · Maintaining data for client requests and managing records. Client Relationship & Compliance: · Offering routine advice to external customers. · Ensuring understanding and adherence to Service Level Agreements (SLAs) and KPIs. Requirements: Educational Background: · bachelor’s degree in computer science or IT or equivalents. · IT diploma (0-1 years of experience). Skills: · Strong computer skills (MS Office). · Good writing communication skills. · Problem-solving and troubleshooting abilities. · Ability to work in a team and under pressure. · Fluent in English and Arabic (both written and spoken). · Customer focus and follow-up skills. · Basic technical issue diagnosis and analysis skills. · The role requires a proactive and detail-oriented approach to customer service, with a focus on timely problem resolution and operational efficiency. · Effective communication, both with clients and internal teams, is essential. · The ability to manage multiple tasks and maintain service quality under pressure is crucial. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Responsibilities

The role involves managing customer service tickets, tracking inquiries, and ensuring timely resolution of client requests. It also requires analyzing reports, onboarding new partners, and maintaining operational efficiency according to SLAs and KPIs.