Analyst II - Compliance & Process Management at Cencora

pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Quality Assurance, Project Management, User Acceptance Testing, Requirements Gathering, Performance Metrics Analysis, Technical Documentation, Software Development Life Cycle, Systems Integration, Cloud Infrastructure Management, Database Management, Automation, Java Frameworks, ServiceNow ITSM, Relational Database Management System, Interpersonal Communication, Problem Solving

Industry

Hospitals and Health Care

Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details POSITION SUMMARY: This role is responsible for business analysis and quality assurance activities in accordance with solution development methodology and supporting IT projects. Analysts II support in end-to-end project execution, including planning, coordinating, and monitoring tasks assignment and completion; create and maintain project artifacts, and ensures appropriate definition and execution of user acceptance test. They liaison with end users, software vendors, and programmers to achieve the projected outcomes when troubleshooting issues, implementing new systems, and upgrading existing systems while holding accountability for the end-to-end implementation. PRIMARY DUTIES AND RESPONSIBILITIES: Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options Provides experienced services including defining requirements, developing and/or maintaining computer applications/systems to meet client’s needs Takes accountability for end-to-end implementation and realization of the use of a variety of IT solutions by working with staff, contractors, and vendors Analyzes performance metrics to ensure user satisfaction Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions Supports various reporting and analytical functions necessary for the accurate maintenance of the solutions Identifies, pursues, and closes engagements for solutions practice and helps troubleshoot issues that arise from translation of requirements Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements Supports in review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk Keeps stakeholders informed of problems, issues, and resolutions and manages their expectations Works in close collaboration with business partners and developers to ensure consistent understanding of business processes and requirements Interacts with IT staff including business area management, portfolio managers, vendors, consultants, and other contractors Supports project planning and coordination among different project teams Partners internally with business partners, and externally with Clients elicit business requirements that describe the desired the technical/analytical solution Develops and authors user stories (and business cases) applying generally accepted techniques to convey the expectation Develops low fidelity mock-ups and annotated illustrations that convey the expected deliverable and user experience Participates in backlog grooming, prioritization, and estimation process Leverages data to tell the story of current performance and highlight opportunities for improvement, influencing senior leaders to act based on analytical insights Collects process and system metrics for reporting team statistics against goals Manages and executes necessary steps (both independently and with other IT team members) to resolve user tickets submitted via ServiceNow ITSM Develops and supports solutions in Smartsheet based on user requirements – will be a strategic resource on the team for developing a new service offering within our team. Technical Skills: Application Design and Management Business Process Modelling Cloud Infrastructure Management Database Management Technical Documentation Network Architecture and Management Scalable Technologies & Architecture Software Development Life Cycle (SDLC) Systems Integration Tools Knowledge: Automation / Workflow / Business Process Management (BPM) Systems Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design Microsoft Office Suite PPM/SPM applications such as ServiceNow SPM, Smartsheet, Wrike ServiceNow ITSM Relational Database Management System (RDBMS) Software . EDUCATIONAL QUALIFICATIONS: Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. Preferred Certifications: Certified Business Analysis Professional (CBAP) ITIL, ITSM Certifications Certified Information Systems Security Professional (CISSP) WORK EXPERIENCE: 4+ years of directly-related or relevant experience, preferably in client software solutions design or management of IT Operations. SKILLS & KNOWLEDGE: Behavioral Skills: Critical Thinking Detail Oriented Impact and Influencing Interpersonal Communication Multitasking Problem Solving Time Management What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com

Responsibilities

The Analyst II is responsible for business analysis and quality assurance activities, supporting IT projects through end-to-end project execution. This includes planning, coordinating, and monitoring tasks, as well as liaising with end users and vendors to troubleshoot issues and implement solutions.