Analyst II, Systems Operations at Intercontinental Exchange Holdings, Inc.

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Response, Windows Server Administration, PowerShell Scripting, SQL Querying, TCP/UDP Networking, Enterprise Monitoring, Root Cause Analysis, Technical Documentation, Problem Solving, Time Management, Analytical Thinking, Communication Skills

Industry

Financial Services

Description

Overview Job Purpose The System Operations Analyst is responsible for documentation, managing, promptly analyzing and escalating or solving problems inside the company’s hosted-services production environment. The role is a blend of general technical and business knowledge as well as a solid understanding of the architecture of Clearing Systems and networks. Responsibilities Monitor and manage incident response (1st level fix, notification, and escalation) within the production environment Manage, diagnose and fix (based on runbook and knowledge) Incidents which are raised through Monitoring Tools, or via the Production Conference Bridge Follow established runbooks to resolve incidents and contribute to peer review of new documentation as the team’s knowledge base evolves Assist in root cause investigation and resolution of production incidents Meticulously follow the handover process documented to bring the next shift up to speed and highlight priority items or issues Knowledge and Experience 1-2+ years of experience in an IT systems support, operations, or administrative role within a Windows environment; a university degree or equivalent experience is accepted Working knowledge of networking fundamentals (TCP/UDP), basic PowerShell scripting, and the ability to read and query SQL databases Willingness to work shift rotations that include weekends and public holidays, as the company requires Experience supporting Windows Server environments, including comfort operating at an administrative permission level Familiarity with enterprise monitoring and alerting platforms (e.g., BigPanda, Spectrum View, or similar tools) Basic understanding of database performance monitoring and the ability to identify and flag abnormalities Excellent verbal and written communication skills Logical approach, critical thinking and analytical problem-solving skills with an ability to identify the root cause(s) of a problem Effective team player – able to interface / liaise effectively with a variety of IT and non-IT contributors and personalities across the organization Ability to be organized and decisive while under pressure, when managing urgent and critical production issues Excellent time management skills - A structured and organized approach to work, knows how to manage priorities and able to multi-task Schedule This is a full-time position that requires occasional shift work (day and night) #LI-JM1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Responsibilities

The role involves monitoring, diagnosing, and resolving incidents within the hosted-services production environment using established runbooks. It also requires managing incident escalations and contributing to the team's knowledge base through documentation and root cause investigations.