Analyst - Intelligent Automation at Innovior

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Engagement, Problem Solving, Service Ticket Management, Communication Skills, IT Service Management, Automation, Cloud Technologies, Data Analytics, Microsoft Power Platform, UiPath, Azure Services, Reporting, Collaboration, Stakeholder Relationships, SLA Compliance, Email Etiquette

Industry

Business Consulting and Services

Description

Innovior is a leading boutique Digital Transformation consultancy. About the Role We are looking for a proactive Analyst to join our Managed Services team. This role is ideal for someone who enjoys client interaction, problem-solving, and working with modern automation and cloud technologies. You will play a key role in supporting our clients by managing service tickets, ensuring timely resolution within SLAs, and building strong stakeholder relationships. Key Responsibilities Service Ticket Management: Monitor and respond to client tickets in ServiceNow promptly and within agreed SLAs. Provide clear, professional updates and resolutions to clients via email and ticketing systems. Client Engagement: Build rapport with client stakeholders through effective communication and regular updates. Conduct and participate in client-facing meetings to discuss ticket status, issues, and improvements. Reporting & Metrics: Prepare and deliver reports on ticket volumes, resolution times, and SLA compliance. Collaboration & Upskilling: Work closely with senior consultants and technical teams to resolve complex issues. Stay open to learning and upskilling in Microsoft Power Platform, UiPath, Azure services, and data analytics. What You Bring Strong written and verbal communication skills with excellent email etiquette. Ability to manage multiple tickets and priorities in a fast-paced environment. Basic understanding of IT service management tools (e.g., ServiceNow). Interest in automation (UiPath and Power Platform), cloud platforms (Azure), and data analysis. Comfortable in client-facing situations and able to present updates confidently. Nice to Have Exposure to Microsoft Power Platform (Power Apps, Power Automate, Power BI). Familiarity with UiPath RPA and Azure services. Knowledge of ITIL principles or service management best practices About Innovior Innovior is a digital transformation organisation that forms part of Probe Group’s portfolio of brands, specialising in enterprise-scale intelligent automation, AI implementation and advanced analytics. About Probe Group Probe Group is a global business of 19,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction. How to Apply? Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate. Probe Group firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self! We help our clients to leverage technology, driving deep digital transformation and delivering tailored solutions to meet unique industry challenges. We’re lean. We’re dynamic. At Innovior, we create workplaces that foster growth and development - where our employees make a meaningful impact. How? By equipping our people with the tools they need to transform businesses. A career with Innovior means becoming part of a dynamic and innovative community. We invest in making waves and constantly pushing boundaries that unleash employee potential. We believe in your growth, development and empowerment. Diversity and inclusion are non-negotiables: unique perspectives and experiences remain valued and embraced. Part of the Probe Group, a career at Innovior goes beyond the conventional notion of stability and security, igniting a fiery passion for innovation. As a company, we are committed to responsible growth, and to do that, our team needs to grow too. We’re high achievers, always striving for solutions that break barriers. The sky’s our limit. And it can be yours too.

Responsibilities

The Analyst will manage service tickets, ensuring timely resolution within SLAs while building strong relationships with clients. They will also prepare reports on ticket metrics and collaborate with senior consultants to resolve complex issues.