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Analyst IT Service Desk at Bank of Hawaii

Kapolei, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Identification, User Support, Computer Software, Computer Hardware, Disaster Response, Call Handling, Solution Implementation, Alternative Analysis

Industry

Banking

Description

Under the direction of the manager or supervisor, this position is responsible for answering calls to the Service Desk Group and consistently providing premier service and guidance to the user community in the identification of problems, analysis of alternatives and implementation of effective solutions. Receives phone calls and answers questions from users having problems using computer software/hardware, applying knowledge of computer software, hardware, and procedures. This position is considered an essential employee for response to disaster situations. Shift Availability: Position requires flexibility to work any of the four shifts scheduled throughout the week. Shifts include: Day Shift: 6:00 AM – 2:30 PM or 7:00 AM - 3:30 PM Swing Shift: 2:00 PM – 10:30 PM Graveyard Shift: 10:00 PM – 6:30 AM

Responsibilities

This position is responsible for answering calls to the Service Desk Group and providing service and guidance to users. The role involves identifying problems, analyzing alternatives, and implementing effective solutions.