Analyst, IT Support (6 Months Contract) at Oxford Properties
Toronto, ON M5H 0E2, Canada -
Full Time


Start Date

Immediate

Expiry Date

05 Dec, 25

Salary

0.0

Posted On

06 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Data Analysis, Platform Development, It Service Management, Technical Writing, Stakeholder Engagement, Documentation, Metrics, Self Service

Industry

Information Technology/IT

Description

Choose a workplace that empowers your impact.
Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best.
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Don’t just work anywhere — come build tomorrow together with us.
Know someone at OMERS or Oxford Properties? Great! If you’re referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.
This position offers a unique chance to work on IT initiatives that typically get deprioritized in day-to-day operations. You’ll have the freedom to explore innovative approaches to service management, asset tracking, and knowledge sharing - the important projects that often don’t make the cut when teams are focused on keeping systems running.

key Projects & Learning Areas**

Service Catalogue & Data Analytics

  • Build a comprehensive service catalogue from scratch
  • Analyze ticket patterns to understand actual vs. perceived service needs
  • Create data visualizations that tell the story of IT service consumption
  • Design metrics that matter for service improvement
  • Map the gap between what users request and what they actually need

IT Asset Management Evolution

  • Support enhancement of in-house ITAM tool
  • Explore modern approaches to asset lifecycle management
  • Research and test new methods for asset tracking and reporting
  • Work with IT Asset Manager to implement best practices
  • Document processes that often go undocumented

Knowledge Platform Development

  • Build the SharePoint site “we’ve always wanted but never had time for”
  • Create a true single source of truth for IT information
  • Design intuitive navigation and self-service resources
  • Develop creative ways to share technical knowledge
  • Make documentation actually useful and accessible

Innovation Sandbox

  • Identify and pilot automation opportunities
  • Explore tools and technologies we’ve been curious about
  • Test new approaches to old problems
  • Build proof-of-concepts for service improvements
  • Research emerging trends in IT service delivery
Responsibilities

Please refer the Job description for details

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