Analyst-IT- Support at Eaton USA

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Deployment, Configuration, Support, Troubleshooting, IT Service Management, Incident Management, Request Fulfillment, Problem Management, Change Management, Root Cause Analysis, MS Windows Operating Systems, MS Office Suites, Network, Servers, Storage, Adaptability

Industry

electrical;Appliances;and Electronics Manufacturing

Description

'Tools/Technology - Deployment, configuration, and support of in scope applications for end users. - Under supervision, participate in trouble-shooting and resolution of larger IT issues. - Local hands and partnership with site, feet on the ground support to other IT teams with technology. Process - Follow IT Service Management (ITSM) processes:change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements. - Participate and update in the annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required. - Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed. - Assist in efforts related to root cause analysis and problem management as needed. - - Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA) - Participate in the Risk Assessment & Profit Planning Process. - Participate in internal audits related to IT processes, procedures, software, and systems. - Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. People - Liaison between IT and users to drive IT standards. - Share information about standards, policies and best practices with end users to increase user satisfaction. Associate degree or high school diploma plus 2 years IT experience required. '- Intermediate knowledge of MS Windows Operating Systems - Intermediate knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook - Intermediate knowledge of other IT infrastructure - network, servers, storage- Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology - IT Service Management (ITIL) -Incident Management, Request Fulfilment, Problem Management, and Change Management - Ability to relate well to people at all levels of the organization

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Analyst-IT-Support will be responsible for the deployment, configuration, and support of applications for end users, as well as troubleshooting larger IT issues under supervision. They will also participate in IT service management processes and assist in maintaining high performance in achieving service level agreements.