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Analyst - IT Support at FW Marsh LTD
Queensland, Queensland, Australia -
Full Time

Start Date

Immediate

Expiry Date

27 Nov, 26

Salary

0.0

Posted On

29 Aug, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description


  • Offer support to colleagues through various channels including in-person, phone, chat, and virtual.
  • Assist in the setup, configuration, and basic troubleshooting of laptops and related hardware/software.
  • Respond to incidents and requests, escalating issues as needed and documenting all issues per Standard Operating Procedures.
  • Communicate proactively with colleagues regarding their support requests.
  • Support proactive technical initiatives and collaborate with other technical teams.
  • Participate in training sessions to enhance knowledge of Marsh applications and systems.
  • Manage and maintain accurate inventory of local hardware assets
  • Assist in disconnecting, moving and reconnecting laptop technology hardware for single user, multi-user and office moves
  • Assist with assigned projects and events as needed.
  • Perform occasional weekend or after-hours work for business-critical events or emergencies.
  • Complete time tracking and compulsory training to maintain current knowledge.
Responsibilities