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Analyst at KPMG Global Services

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Help Desk Support, Microsoft Office, Windows 7, Troubleshooting, Service Level Agreements, Customer Service, Problem Solving, Technical Training, Incident Management

Industry

Business Consulting and Services

Description

Job Summary This role is responsible to provide application support within National Support Center (NSC) Helpdesk and knowledge share with other 2nd level peers for all KPMG applications, and provide 1st level support during live calls/chats Principal Responsibilities · Assist in ticket handling of Microsoft office applications and 3rd party applications to meet all service level agreements for 2nd level teams, and as an individual · Assist in developing 1st and 2nd level troubleshooting policies and procedures for the NSC and provide necessary training to NSC · Keep current with alternative information systems and technologies and make recommendations consistent with the Firm’s business and systems strategies · Generate ideas to automate current processes · Handle unexpected application outages · Perform project related duties, as assigned or requested Education Bachelor's Degree or Equivalent Work Experience Years of Experience 6 months - 2 years Type of Experience Experience in help desk or 2nd level support roles Qualifications · Experience in information systems, technology and support with focus on one or more of these areas: Office applications (2013), Desktop applications (Windows 7), 3rd party applications and service integration, that are internal to KPMG · Flexibility to work overtime, on weekends and peak times to support a 24x7 environment, with the ability to be on-call during weekends and afterhours. Ability to adhere to rotational shift schedule is required. · Strong verbal/written communication, problem solving, organizational and independent judgment skills to support an environment driven by customer service and team work. Ability to build productive relationships with peers.

Responsibilities

Provide 1st and 2nd level application support for KPMG internal tools and Microsoft Office applications. Develop troubleshooting policies and automate current processes to improve service delivery.