Analyst Lead, Product Technical Support at FIS - South Africa

Pune City, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Interpersonal Skills, Communication Skills, Problem-Solving Skills, Debugging Skills, SQL, AWS, Java, Kubernetes, Microsoft Windows Operating System, Linux, Client Interaction, Leadership, Mentoring, Process Improvement

Industry

IT Services and IT Consulting

Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Treasury Management Analyst – 6-9 Yrs – 24/7 Support - Pune About the team: we are looking for a Product Support Representative to join the FIS Enterprise Treasury Client Experience team. The successful candidate will provide treasury and payments production application support to our client base. What you will be doing: The role will involve daily communication with staff from leading banks and corporates to which FIS provides financial software solutions. Provide support and troubleshoot issues related to Trax (FIS Payment Hub) & MBC (FIS Swift Services) You will be providing real-time assistance for business-critical products, to trouble shoot or produce an in-depth analysis of reported problems. Continuous interaction with clients located globally across the APJ, EMEA, and US regions Strong analytical skills are required to resolve issues of a technical and functional nature. What you will need: Knowledge / Experience Knowledge and understanding of financial operational and business processes. Experience in a Client Services Treasury or Payments role supporting clients on financial applications Experience working in Banking or Financial Institutions. Experience with ticketing tool (such as SNOW) around incident management and understanding of application support domain Strong client interaction facing role experience Skills Excellent interpersonal and communication skills. Good problem-solving skills and mindset Strong debugging skills Flexible with rotating shifts covering 24x7 as and when needed Good Knowledge/experience working with Microsoft Windows Operating system and/or Linux Good knowledge on AWS, Java, Kubernetes Good SQL knowledge Ability to build, maintain strong client relationships. Able to take the initiative and work independently or in a team. Leadership, Mentoring & Process‑Improvement Skills What we offer you: Extensive Health Benefits Program along with the Family Protection Plan Best-in-class career mobility options across the globe Award-winning learning offerings for career development Adaptable home - office work model Opportunity to work with global teams and clients Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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Responsibilities

The role involves daily communication with staff from leading banks and corporates to provide product support and troubleshoot issues related to Trax (FIS Payment Hub) & MBC (FIS Swift Services). This includes providing real-time assistance for business-critical products and producing in-depth analysis of reported problems across global regions.