POSITION OVERVIEW

The Analyst, Membership and Programs reports to the Vice President, Global Operations, and plays a key role in ISCT’s global strategy, providing data-driven insights, program optimization, and operational excellence across the Society’s membership and programs. This role is ideal for a technically proficient, detail-oriented analyst who thrives at the intersection of programs, platforms, and performance measurement.
This role is ideal for a detail-oriented, tech-savvy analyst with a strong command of digital tools, CRM/database systems, and performance reporting. The successful candidate will own analytics and reporting functions, drive continuous improvement, and support global initiatives through cross-functional collaboration—enhancing both the member experience and program impact.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in business, data analytics, or a related field.
• 2–3 years’ experience in a program analyst, data analyst, or membership operations role.
• Strong experience using CRM and data platforms (e.g., Salesforce, HubSpot), Excel
• Proficiency in data visualization and reporting tools (e.g., Power BI, Tableau, Google Data Studio), with demonstrated ability to develop PowerPoint presentations to communicate data and insights
• Excellent verbal and written communication skills.
• Proven ability to manage multiple concurrent projects and deadlines.
• Experience working in a global or multi-time-zone context.

PREFERRED QUALIFICATIONS

• Experience in the life sciences or healthcare
• Working knowledge of HTML/CSS and experience with design tools such as Canva or Adobe Creative Suite.
• Experience with project management tools (e.g., Asana, Trello)
  This position will be located at ISCT Head Office in downtown Vancouver, British Columbia. Candidates must be able to legally work full-time in Canada (Canadian citizenship, permanent residency, work permit, etc.). This is an opportunity to work on a high-performance team in a business-oriented, creative, and dynamic environment.

WHO WE ARE

ISCT is a global organization of clinicians, scientists, regulators, technologists, and industry partners driving the clinical translation of scientific research to deliver innovative cell and gene therapies to patients. Headquartered in Vancouver, Canada, the ISCT global head office facilitates the interactions between academia, regulators, and the biotech/pharma sector to enable the translation of research into therapies.
The ISCT team is committed to the organization’s vision to be the global leader in cell and gene therapy, one of the fastest-growing scientific and innovative medical fields today. We want to hear from you if you are a driven and ambitious individual who wants to make a difference by supporting the brightest minds in the advanced therapies field.
Job Type: Full-time
Pay: $70,000.00-$80,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match

Schedule:

• Monday to Friday

Work Location: In perso

Data Analytics & Performance Reporting

• Lead the management and reporting of membership and program data metrics, analytics and performance measures
• Design and maintain performance dashboards to track KPIs across membership, program participation, and committee deliverables to support the Annual Operating Plan process (working with Head Office Liaisons)
• Monitor and evaluate program ROI, effectiveness, and efficiency
• Provide administrative and analytic support across all ISCT programs as directed

_ Technology Platform Optimization_

• Leverage CRM, CMS, and program management platforms (e.g., HubSpot, Higher Logic, YourMembership, project management software) to streamline workflows and data capture.
• Collaborate with IT and other service providers to enhance platform functionality, troubleshoot technical issues, and ensure data integrity across systems.
• Support content and data updates across digital platforms as needed.

_ Membership Strategy & Stakeholder Engagement_

• Analyze membership trends, segments, and user behavior to inform recruitment and retention campaigns tailored to ISCT’s diverse member base (individuals, labs, industry).
• Provide high-level member services support, ensuring consistent and professional responses to inquiries.