JOB SUMMARY:

We are looking for a detail-oriented Onboarding Analyst with experience in change management, process coordination, and technical onboarding support. The ideal candidate is a strong communicator and highly organized, with hands-on experience using ServiceNow and Jira to support onboarding, integration changes, and operational processes.

REQUIREMENTS:

• 7 years of experience in onboarding, service operations, or change management roles.
• Strong working knowledge of ServiceNow and Jira.
• Familiarity with ITIL or structured change management processes.
• Excellent communication, organization, and coordination skills.
• Ability to manage multiple priorities in a fast-paced environment.
  Job Type: Fixed term contract
  Pay: From $40.00 per hour

Experience:

• change management : 6 years (required)
• coordination role: 5 years (required)
• ServiceNow: 5 years (required)
• Jira: 4 years (required)
• onboarding and integration changes: 4 years (required)

Work Location: In person
Expected start date: 2025-07-0

• Coordinate onboarding processes for new teams, systems, or partners across departments.
• Execute and manage change requests in ServiceNow, following ITIL/standard change management processes.
• Track onboarding and integration tasks using Jira or similar platforms.
• Collaborate with cross-functional teams (IT, Security, Operations) to ensure smooth onboarding execution.
• Act as a liaison between technical and business teams, ensuring clear communication and timely updates.
• Identify and resolve onboarding issues, escalating when necessary.