Analyst-Operations at American Express Global Business

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Client Relationship Management, Third-Party Oversight, Analytical Skills, Strategic Thinking, Stakeholder Management, Performance Metrics, Compliance, Problem Solving, Interpersonal Communication

Industry

Financial Services

Description

The Travelers Cheques & Prepaid Servicing (TCPS) is a part of the Global Account Processing Network (GAPN) organization within Global Consumer Servicing & Fulfillment (GCSF). Travelers Cheques & Prepaid Servicing is responsible for running the end-to-end Travelers Cheque (TC) product and provides front-office and back-office operations for legacy prepaid portfolios. As a member of the team, the Operations Analyst will manage the client management and third-party bank metric performance, which may include (but not limited to) customer experience, the acceptance & clearing of traveler’s cheques globally, servicing levels, efficiency and compliance. The Operations Analyst will provide support related to the general oversight and administration of third parties, build and maintain strong relationships with the third party, and consistently improve operational performance. The successful candidate will be a strategic thinker with strong analytic skills, who can see the big picture, and package up powerful insights to influence decision making. In addition, this individual should thrive in being able to independently execute and drive results and be a strong relationship builder who takes a consultative approach to assessing and meeting the needs of a broad range of stakeholders. At American Express, our culture is built on a 175-year history of innovation, shared values [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

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Responsibilities

Manage client and third-party bank metric performance focusing on customer experience, efficiency, and compliance. Provide general oversight and administration of third parties to improve operational performance and influence decision-making.